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AI Summary
Join our global team in designing and automating personalized customer experiences at scale. At Kaisa, we understand that our greatest asset is our talented and diverse team. We pair high-stakes global ambition with a low-ego culture, ensuring that while we’re serious about our growth, we’re just as serious about enjoying the journey together. We believe in creating an environment that fosters personal growth, professional development, and overall well-being. Regardless of where you are in the world, our commitment to your success and happiness remains unwavering.
We have 5 important values which drive us each day:
Innovate with agility
Win together
Own it
Champion Sustainability and Diversity
Spread the vibe
About the Role:
Join Kaisa's dynamic Business Operations team and be a driving force in our continued growth! As our Project Manager, you'll orchestrate seamless onboarding experiences for new clients, ensuring their success and solidifying our reputation.
You'll also spearhead critical internal projects, collaborating across departments to optimize processes and achieve strategic goals.
If you're a results-oriented project manager with a passion for customer satisfaction and a knack for problem-solving, we want to hear from you!
Key Responsibilities:
Own and deliver onboarding projects end-to end: Lead customer onboarding from kickoff to go-live: translate business needs into clear project plans, define scope and manage timelines, milestones and deliverables.
Ensure predictable and high-quality delivery: Drive projects to completion on time and within scope, proactively managing risks, dependencies, and escalations to maintain momentum and customer confidence.
Act as the central coordination point: Serve as the primary interface between customers and internal teams ensuring alignment, clear communication and fast decision-making.
Drive clarity, structure and accountability: Establish clear next steps, ownership and success criteria across all stakeholders. Maintain transparency through regular updates and structured follow-ups.
Improve and scale onboarding operations: Identify areas for improvement, contribute to playbooks and templates, and standardize best practices to increase delivery efficiency and consistency.
Contribute to a customer-centric team culture: Collaborate cross-functionally, share knowledge, and reinforce a high standard of customer experience across all onboarding interactions.
Support organisational compliance and security processes: Assist with administrative aspects of Information Security and compliance initiatives (e.g., coordinating documentation, supporting audits and security reviews) in collaboration with internal stakeholders.
Qualifications:
Proven project management experience in B2B SaaS, with exposure to customer onboarding and/or technical implementations (e.g. integrations, product configuration or solution deployment).
Strong stakeholder management and communication skills, with the ability to align technical and non-technical audiences and drive decisions across customer and internal teams.
Technical fluency (not engineering-level). Ability to understand and discuss APIs, integrations, data flows and system dependencies and translate them into actionable project plans.
Ability to manage ambiguity and drive momentum in fast-paced environments, proactively identifying risks, resolving blockers and maintaining delivery progress.
Strong organisational and execution skills: Capable of managing multiple concurrent projects, prioritizing effectively and maintaining high attention to detail.
Customer-centric mindset with commercial awareness: Understand how onboarding impacts adoption, retention and expansion and successfully balance customer needs with internal capacity.
Proficiency in integrating generative AI and automation tools into daily workflows to streamline project documentation, summarize technical requirements, and enhance reporting efficiency will be considered a bonus.
Benefits:
Comprehensive health care allowance.
Generous retirement contribution.
Flexible and remote work options for optimal work-life balance.
Regular team events in France, Sweden, and the UK, fostering strong team connections.
A supportive and collaborative team environment that values both your professional and personal growth.
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