Job Description:

Project Manager - Payments

THE ROLE

This role is responsible for leading and delivering critical business and operational projects across the VMS payments ecosystem. The successful candidate will manage multiple concurrent workstreams, coordinate internal and external stakeholders, and ensure projects are delivered efficiently, compliantly, and commercially successfully.

You will play a key role in scaling our PayFac proposition by driving merchant migrations, onboarding reseller partners, managing operational and compliance initiatives, and coordinating the delivery of new payment technologies and capabilities.

This is an ideal role for someone with strong project management experience in payments, fintech, merchant acquiring, or regulated financial services environments.

Key Responsibilities

Merchant Migration Programmes

• Lead migration projects moving merchants from third-party acquirers onto the VMS PayFac platform.
• Manage end-to-end migration workstreams across operations, compliance, technical integration, onboarding, and customer communication.
• Coordinate stakeholders to ensure smooth migration experiences with minimal disruption to merchants.
• Track migration performance, timelines, risks, and commercial outcomes.
• Support the optimisation of onboarding, underwriting, and activation processes to accelerate merchant conversion.

Reseller & Partner Integrations

• Manage the onboarding and integration of new reseller and software partners into the VMS payments ecosystem.
• Coordinate technical, commercial, operational, and go-to-market workstreams to ensure successful launches.
• Act as the central point of coordination between internal teams, external partners, and third-party vendors.
• Ensure partners are operationally ready to successfully launch and scale payment offerings.
• Drive project plans, timelines, dependency management, and stakeholder reporting throughout the integration lifecycle

Compliance & Regulatory Projects

• Lead internal operational and compliance-related initiatives including:
• FCA audit readiness
• ISO 27001 programmes
• Cyber Essentials certifications
• PCI and safeguarding-related projects
• Operational risk and control improvements
• Work closely with Compliance, Risk, and Operations teams to ensure regulatory obligations are delivered effectively.
• Identify project risks, governance requirements, and mitigation strategies.

Third-Party Payment Integrations

• Manage integrations with payment gateways, terminal providers, acquiring partners, and other payment technologies.
• Coordinate delivery between internal engineering teams and external technology providers.
• Ensure integrations are delivered to agreed scope, timelines, and operational standards.
• Support the introduction of new payment capabilities and technologies into the VMS ecosystem.

Operational & Strategic Payments Projects

• Lead cross-functional projects related to:
• Settlement and reconciliation
• Transaction monitoring
• Merchant onboarding and underwriting
• Payment operations optimisation
• Reporting and operational tooling
• New payment capabilities and product launches
• Drive continuous improvement initiatives across payment processing and operational workflows.
• Develop and maintain project plans, RAID logs, stakeholder reporting, and implementation documentation.
• Ensure operational readiness for launches, migrations, and strategic initiatives.

Required Skills & Experience

• Payments & Industry Experience
• 5+ years of project management experience within payments, fintech, merchant acquiring, PayFac, or regulated financial services environments.
• Strong understanding of:
• Merchant acquiring
• Payment processing
• Merchant onboarding (KYC/KYB)
• AML and compliance requirements
• Settlement and reconciliation
• Payment operations
• Card scheme and regulatory environments
• Experience working with payment gateways, acquiring banks, or embedded payment platforms is highly desirable.

Project Management & Delivery

• Proven experience managing complex, cross-functional projects with multiple stakeholders.
• Strong organisational and programme management capabilities.
• Experience coordinating technical, operational, compliance, and commercial workstreams simultaneously.
• Ability to manage priorities in a fast-paced, scaling business environment.
• Strong documentation, reporting, and stakeholder communication skills.

Stakeholder & Commercial Management

• Excellent communication and relationship management skills.
• Comfortable engaging with senior leadership, external partners, software businesses, and technical teams.
• Commercially aware with the ability to balance operational delivery with business objectives.
• Experience supporting go-to-market launches or partner enablement initiatives is advantageous.

Personal Attributes

• Highly organised and execution-focused.
• Commercially minded with strong operational awareness.
• Comfortable operating autonomously in a high-growth environment.
• Proactive problem solver with strong attention to detail.
• Able to build strong working relationships across technical and non-technical teams.
• Calm and structured under pressure.

Why Join VMS?

This is an opportunity to play a central role in scaling a high-growth PayFac business within one of the world’s largest vertical software ecosystems. You will work on strategically important initiatives that directly impact revenue growth, operational scalability, compliance maturity, and partner success across the Vesta Software Group portfolio.

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More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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