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AI Summary
The Project Manager oversees day-to-day ordering projects, including new orders and disconnect requests, while serving as a primary point of contact between clients and vendors. They are responsible for managing project trackers, ensuring timely delivery of services, and providing end-to-end customer experience management.
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COMPANY OVERVIEW
Based in Silicon Valley, Bridgepointe was founded in 2002 on the principle that businesses need a strategic partner and advocate when procuring, implementing, and maintaining technology services and infrastructure. The Company’s IT Strategists offer business leaders direct access to a large portfolio of vendor-agnostic solutions, employing a six-step advisory model that starts with getting to know a client’s business, challenges, and goals, and culminates in recommendations and support around supplier selection. Bridgepointe’s expert IT Strategists help clients achieve optimal results without costly consulting agreements. In January 2022, Bridgepointe announced a strategic growth investment from Charlesbank Capital Partners, raising more than $100 million as part of the transaction to fuel organic growth and fund acquisitions. Following this investment, Bridgepointe is adding to its fast-paced, entrepreneurial, and highly successful Leadership Team. Since January, the firm has made over two dozen strategic growth investments and has expanded its sales efforts nationwide. |
Summary: Customer facing support position focused on MACD Ordering. This includes new orders and disconnect requests with relevant vendors. The position is chartered with overseeing service ordering to ensure recurring client satisfaction.
Essential Functions and Qualifications
- Manages day-to-day aspects of multiple ordering projects, regular customer status calls, updating project trackers, documentation, etc.
- Serving as an extension of a client’s team
- Microsoft Office competency and fluency in Excel and Smartsheets
- Confidence in delivering status updates to all levels of client team
- Managing large volumes of data in excel and application databases
- MACD ordering and tracking through completion
Major Duties and Responsibilities:
- Working with service quoting team to procure relevant quotes for client
- Engages as a point of escalation for customer needs, inquiries, concerns, and provide end-to-end customer experience management
- Coordinates activities with vendors relating to connectivity, provisioning, equipment return, etc
- Serves as main point of contact between vendors and client for service installation activities
- Ensures orders are managed and delivered timely to client
- Interacts with Expense Management team to ensure services are handed off properly
Skills and Abilities
- Ability to escalate effectively and manage vendors (both partners and non-partner vendors)
- Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management
- Ability to work as a facilitator on project trackers – implementations and installs/disconnects
- Ability to leverage automation for efficiency and added customer benefit
- Ability to navigate carrier portals to place disconnect requests if/when needed
Position Type, Expected Hours of Work, and Travel:
- Virtual position
- Some flexibility in hours allowed. Must be available during the “core” client work hours - EST.
- Availability outside of standard business hours to support go-lives, as needed.
Benefits
- Company subsidized Medical, Dental, and Vision Care benefits
- HSA Plan
- Short-term and Long-term Disability
- Company-paid AD&D and Life Insurance
- Competitive Pay
- 401k plan
- Unlimited PTO
- Flexible and innovative work environment
Bridgepointe Technologies, LLC is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
For more information, please send an email to Talent.Acquisition@bpt3.net, or visit https://www.bridgepointetechnologies.com/ to learn more about Bridgepointe.
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