Project Manager

The Company

Think Research is a leader in delivering knowledge-based digital health software solutions. Our mission is to organize the world’s health knowledge so everyone gets the best care.

We create evidence-based, cutting-edge healthcare technology that supports clinical decision-making, standardizes care, and improves patient outcomes. For over a decade, our cloud-based, EMR-agnostic tools have empowered clinicians across primary care, acute care, and community or seniors care.

Today, Think Research serves over 13,000 healthcare facilities across five continents, reaching more than 300,000 doctors, nurses, and pharmacists. If you’re passionate about improving patient care through technology, this is the place for you.

About the Role

The Project Manager within the Software Division is responsible for the successful delivery of digital health solutions. You will lead cross-functional teams through all phases of the project lifecycle, ensuring that SaaS implementations are delivered on time, within scope, and meet customer expectations.

KEY JOB RESPONSIBILITIES

• Project Execution: Lead the end-to-end delivery of assigned projects, ensuring proper delivery approaches (Waterfall or Agile) are implemented.
• Process Efficiency: Identify and suggest ways to improve project workflows to enhance customer-centric implementation.
• Resource Coordination: Manage workload and resource tasks for assigned projects to ensure milestones are met.
• Reporting: Provide regular status updates and project reports to internal stakeholders and client leads.
• Client Engagement: Partner with Client Success to ensure customers realize value from products throughout the implementation lifecycle.
• Issue Resolution: Identify project risks and escalate blockers to leadership when necessary to ensure timely resolution.
• Contract Support: Assist in the development, execution, and close-out of contracts and project statements of work.
• Meeting Facilitation: Lead project-related meetings with internal teams and external client project teams.
• Adaptable in a fast-paced environment. Navigates ambiguity with ease, and finds clarity for the team

QUALIFICATIONS

• 2-4 years of project management experience within a healthcare environment.
• Experience with large complex projects is preferred; technology projects are an asset.
• Bachelor's degree required; in a healthcare related discipline an asset.
• Robust knowledge of project management principles, and strong ability to utilize various project management principles, proficiency in project management tools. Project Management certifications are an asset.
• Outstanding written and verbal communication skills with the ability to interface professionally with customers.
• Detail-oriented with the ability to set priorities and be flexible in a changing environment.
• Exceptional analytical, organizational and interpersonal skills. Customers love to work with you.

This is a full-time, remote position with an expected salary range of $90,000 - $100,000 CAD annually, depending on experience and qualifications. Think Research does not require Canadian work experience for this role.

Think Research may use artificial intelligence–enabled tools to support parts of the recruitment process, such as application screening or candidate matching. These tools are used to assist — not replace — human decision-making.

Why Think Research

• Fully remote work environment, with a Toronto headquarters that supports in-person collaboration, connection, and team events when it adds value
• Competitive salary and benefits, including 4 weeks of paid vacation plus 6 personal days
• Meaningful work that directly impacts patient care
• Growth opportunities with leaders who support development through mentorship
• Culture & Collaboration: Our work is guided by five core values:
• TEAMWORK – Win as a team by embracing collaboration and inclusion
• HONOUR – Act with integrity, ethics, and accountability
• INNOVATION – Drive customer-centric, forward-thinking solutions
• NOTABLE IMPACT – Empower customers and communities through service and dedication
• KNOWLEDGE – Embrace continuous learning and shared growth

Think Research and all subsidiaries are proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workplace, free of discrimination and harassment.

We provide equal employment opportunities (EEO) to all employees and applicants regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are committed to providing accommodations for people with disabilities. Should you require an accommodation, we would like to work with you to meet your needs.