Project Management Team Lead – Creative Services (f/m/d)

Clariness is looking for a Project Management Team Lead - Creative Services (f/m/d) based in Berlin, Hamburg, London or Cape Town.
- Full-time; unlimited -

About the role: 

As a Project Management Team Lead – Creative Services, you’ll combine hands-on project management with people leadership, managing high-profile client projects while leading and developing a team of Project Managers and Project Coordinators.

You’ll work closely with our Creative Services and SEA teams to deliver high-quality work for our clients, while also driving team development, improving processes and finding new ways of working.

As a Project Management Team Lead - Creative Services, you would be responsible for:

• Lead, coach and support a pod of Project Managers and Project Coordinators across different levels of seniority.
• Take direct responsibility for your own portfolio of high-profile client projects and challenging studies, ensuring successful delivery from start to finish.
• Manage project timelines, priorities, resources, risks and quality across multiple projects.
• Work closely with Creative Services teams, including Graphics, Copywriters and Web, as well as the SEA team, to coordinate successful project delivery.
• Act as a key point of contact for clients, managing expectations, providing clear communication and confidently addressing challenges or pushing back where required.
• Balance the demands of project delivery and people management, ensuring neither is compromised.
• Conduct regular 1:1s, team meetings, performance discussions and development conversations with your direct reports.
• Support team members with their development, progression and performance, including addressing performance concerns where necessary.
• Identify opportunities to improve PMO processes, ways of working and team efficiency.
• Drive and implement process improvements across the team, combining established approaches with new technologies and AI tools.
• Support the development of a high-performing, collaborative and engaged PMO team.
• Work closely with the wider leadership team to align priorities and continuously improve how we deliver for our clients.

We would like you to have: 

• 5+ years of project management experience, ideally within a creative services agency, patient recruitment organisation or a similar client-facing environment.
• Previous experience in a senior Project Manager, Project Management Team Lead or Team Manager role.
• Proven direct line management experience – including performance management, coaching, development and supporting career progression.
• Strong experience managing multiple projects, competing priorities, timelines and resources in a fast-paced environment.
• Experience working with creative services or multidisciplinary teams, such as Graphics, Copy, Web or Digital.
• Strong client governance and stakeholder management skills, including the confidence to manage expectations and push back when required.
• Experience identifying and implementing process improvements.
• Excellent communication and interpersonal skills, with the ability to build strong relationships across teams and with clients.
• A structured, organised and solution-oriented approach to project delivery.
• An interest in using AI and new technologies to improve project management and creative service delivery.
• Fluent English skills, both written and spoken.

You may ask now, why should I work for you? Let us give you a few reasons – and you'll learn more during the process.

• A unique opportunity to combine project management, client governance and people leadership in one role.
• Work with a truly global team to deliver high-quality recruitment materials, websites and SEA campaigns for clients.
• A varied and exciting role with a high level of personal responsibility and the opportunity to shape how the team works.
• The opportunity to bring your ideas to improve processes and introduce new ways of working, including AI tools.
• Professional and personal development opportunities, including a personal development budget.
• Flexible working hours and mobile working.
• Regular team events and an open feedback culture.
• A supportive and diverse international team.
• The opportunity to contribute to our mission of accelerating medical innovation through improved access to clinical trials.

How to apply & what to expect: 

• Apply via link (CV only; no cover letter required).
• Introductory call (30 min) → Technical interview →  Demo Day → Decision.
• We aim to move promptly and keep you updated at every step. 

At Clariness, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, religion, gender, sexual orientation, national origin, disability or age.

For more information, feel free to reach out to recruiting@clariness.com.