Project Lead, Learning & Development

Just Right Reader is a forward-thinking curriculum provider committed to advancing literacy for students from Birth through 12th Grade. Our comprehensive resources are designed to support all learners, including upper-grade students requiring additional intervention to develop foundational skills. Grounded in the Science of Reading, our high-quality materials and tools equip educators with the support they need to accelerate achievement and foster lifelong readers.

Position Overview:

The Just Right Reader Project Lead for Learning & Development leads operations for the Learning team, which develops and delivers Professional Development (PD) and owns the customer relationships and renewal outcomes built around it. This role ensures every scheduled PD session and every customer relationship tied to it, runs smoothly, on time, and with the right people in place, every time. You are the connective tissue between product (what's been sold), the facilitator bench (who delivers it), and customers (who renew because of it) and you personally step in to deliver PD sessions when the team needs it.

This is a full-time position with seasonality peaks but the work sustaining this role never stops. The facilitator pipeline must be maintained, customer relationships and renewal timelines keep moving on their own schedules, and records need to stay current. The team depends on this role being staffed consistently, in every season, to avoid gaps in delivery and customer experience.

Key Responsibilities:

Professional Development Scheduling & Coordination

• Own daily oversight of the PD scheduling pipeline in the team's project management platform, ensuring newly scheduled or updated PD is caught, staffed, and tracked without delay.
• Set and refine the process for assigning facilitators based on expertise, region, availability, and customer needs, balancing workload across the team.
• Oversee facilitator prep meetings and final review of slide decks ahead of each session, ensuring delivery quality and consistency.
• Own all customer-facing scheduling communication and lead or co-lead customer planning meetings.
• Keep leadership proactively informed of the PD pipeline, surfacing risks, bottlenecks, and resourcing needs before they become problems.

Facilitator Development

• Build and manage a pipeline of qualified facilitators: interview, screen, and onboard end-to-end (screening, pay rate, training, roster entry), improving the process as the team grows.
• Maintain accurate facilitator records and use them to plan proactively for upcoming capacity needs, not just react to open assignments.

Professional Development Delivery

• Personally deliver professional development sessions in support of the Learning team.
• Maintain working fluency in the team's PD content and delivery standards so you can step into a session with the same quality and consistency expected of facilitators.

Customer Success Support

• Drive the link between PD participation and renewal outcomes by keeping delivery and progress accurately tracked for renewal conversations.
• Lead collection of customer success stories and testimonials, and own renewal health-check reporting for this role's operational indicators, partnering with Customer Success on at-risk accounts.
• Help expand the customer journey beyond core PD through family/community engagement touch points (e.g., Parent Engagement Nights) as a customer experience differentiator.

Tools and Systems:

• Maintain a project management platform, spreadsheet-based trackers, a CRM/customer-engagement system, email and a shared template library, video conferencing software, and a shared document/slide repository.

Qualifications:

• 5+ years in project/program management, customer success, or operations, including experience managing a vendor/contractor bench, or a cross-functional workflow; education or PD experience is a strong plus.
• Comfortable and confident delivering professional development or training sessions directly to groups, in addition to managing the operation behind them.
• Demonstrated ownership of a scheduling, delivery, or customer-facing operation at scale
• Comfortable across project management, CRM, and spreadsheet-based tools; learns new systems quickly and improves processes within them.
• Polished written and verbal communication for customer-facing and facilitator-facing correspondence and planning meetings.
• A relationship-first mindset paired with sound business judgment, and proven ability to work independently and resolve gaps proactively.

What Success Looks Like:

• Every scheduled PD has a confirmed facilitator, a finalized deck, and a confirmed client - on time, every time.
• Trackers and rosters are accurate and current at all times; meeting cadence never lapses.
• PD participation is reliably connected to renewal conversations, supporting stronger retention.
• The facilitator bench has enough qualified, active talent to meet demand without over-relying on the same few people.
• PD coverage gaps are rare, and when they occur, are reliably closed without disrupting the customer experience.

Why Join Us:

At Just Right Reader, we're transforming how children learn to read. You'll be part of a passionate, growing team committed to educational equity, literacy innovation, and joyful learning.

• Mission-driven company focused on improving literacy and education outcomes.
• Collaborative and innovative work environment with opportunities for growth and development.
• Competitive salary and benefits package.