Program Support Specialist

What you'll do

• Analyze and interpret training and program data to support leadership decision-making.
• Collect, validate, and manage data from multiple sources.
• Develop reports, dashboards, metrics, and trend analyses.
• Conduct statistical analysis and identify patterns, gaps, and opportunities.
• Support certification and accreditation compliance through accurate documentation.
• Evaluate quality reviews, process audits, and instructor/customer feedback.
• Maintain databases, records, and data standards.

You are a good fit if you are:

• A detail-oriented analyst who enjoys turning complex data into meaningful insights that improve training programs and organizational performance

Desired Qualifications

• Strong written and verbal communication skills.
• Experience with Excel (advanced formulas, PivotTables).
• Ability to build queries, analyze large datasets, and develop meaningful reports.
• Strong organizational and problem-solving skills.
• Self-motivated with the ability to work independently in a remote environment.
• Ability to manage multiple priorities in a fast-paced, data-driven workplace.

 Education and Experience

• 2 - 4 years' Data Analysis experience