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AI Summary
Lead sophisticated employee listening programs and manage complex engagements to help customers turn insights into action. Collaborate with Customer Success and Sales teams while mentoring junior staff and optimizing internal processes.
About Perceptyx
At Perceptyx, we’re on a mission to help organizations turn employee insights into measurable impact. Our AI-enabled employee experience platform leverages the science of listening, behavioral nudges, and predictive analytics to help clients elevate engagement, retention, and performance. We’re a team of innovators fueled by purpose, collaboration, and excellence — and we’re looking for someone who wants to play at the highest level.
The Role
Are you a proven Program Manager ready to take on increasingly complex challenges and help organizations make work better for their employees? As a Program Manager II, you’ll lead sophisticated employee listening programs, manage engagements of increasing scope, and drive consistency across global accounts. You’ll leverage your program management expertise, problem-solving skills, and collaborative mindset to deliver high-quality, high-impact results that help customers turn insights into action.
If you excel in a fast-paced environment, are passionate about continuous improvement, and take pride in delivering exceptional outcomes, we’d love to meet you.
What You’ll Do
- Program Execution: Manage and execute increasingly complex employee listening programs across multiple project methodologies.
- Consultative Guidance: Gather business requirements and guide customers on Perceptyx’s best practices for optimal program design.
- Risk Management: Proactively identify, analyze, and mitigate risks and dependencies to ensure timely, high-quality delivery.
- Process Optimization: Optimize internal processes, demonstrating efficiency in managing timelines, deliverables, and customer interactions.
- Cross-Functional Collaboration: Partner with Customer Success and Sales to identify expansion opportunities and ensure scope alignment.
- Team Enablement: Mentor junior members of the team and contribute to internal documentation, best practices, and enablement initiatives.
- Systems Management: Maintain organized program documentation and track timelines using Certinia, Gainsight, and other enterprise tools.
What You Bring
- Experience: 3 - 4+ years in program or project management within SaaS, consulting, or employee experience (EX); enterprise-level customer experience is highly preferred.
- Education: Undergraduate degree preferred, or equivalent practical experience.
- Project Mastery: Proven success managing multiple complex programs concurrently with high attention to detail.
- Communication: Strong relationship-building, analytical, and communication skills.
- Agility: Ability to balance independence with deep collaboration in a fast-moving, high-growth environment.
- Tech-Savviness: Comfort navigating cross-functional tools and complex platform configurations.
Our Interview Process & AI Transparency
At Perceptyx, we value your time and want our interviewers to be fully engaged in the conversation.
- Note-Taking: We use Metaview.ai to record and summarize our interviews. This allows our hiring team to focus on you rather than typing notes, ensuring a fairer and more accurate evaluation of your experience.
- AI Disclosure: While we use AI to assist in summarizing interview data, all final hiring decisions are made by Perceptyx employees. We do not use automated tools as the sole basis for selecting or rejecting candidates.
- Your Choice (Opt-Out): Participation in recorded interviews is voluntary. If you prefer not to have your interview recorded via Metaview, please notify your recruiter prior to the start of the session. Opting out will not negatively impact your candidacy.
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