Program Manager, Hospitality Consulting

Program Manager, Hospitality Consulting

Location: Remote (U.S.)
Travel: Up to 25%

Join Oracle Hospitality and Help Shape the Future of Hospitality Technology

Oracle Hospitality is seeking a Program Manager to join our Oracle Consulting for Industries Business Unit. In this role, you'll lead the successful delivery of Oracle Hospitality solutions for some of the world's leading hotel, resort, restaurant, and hospitality organizations.

As a Program Manager, you'll oversee multiple implementation projects, collaborate with customers and cross-functional Oracle teams, and ensure programs are delivered on time, within budget, and aligned to business objectives. This is an excellent opportunity for someone who enjoys solving complex problems, building strong customer relationships, and leading high-impact technology implementations.

What You'll Do

Lead Program Delivery

• Manage one or more Oracle Hospitality implementation programs from planning through successful delivery.
• Partner with Project Managers to ensure projects remain on schedule, within budget, and meet customer expectations.
• Track program health, risks, dependencies, and milestones while providing regular status updates to stakeholders.
• Drive issue resolution by coordinating across Consulting, Cloud Operations, Product, and Support teams.

Deliver Outstanding Customer Experiences

• Serve as a trusted advisor throughout the implementation lifecycle.
• Build strong relationships with customer stakeholders and maintain clear communication throughout the project.
• Lead customer meetings, executive status reviews, and program governance discussions.
• Ensure successful transition from implementation to ongoing support and operations.

Improve Delivery Excellence

• Standardize project management processes, reporting, and best practices.
• Identify opportunities to improve efficiency, reduce risk, and enhance customer satisfaction.
• Support resource planning and communicate staffing needs across multiple projects.
• Promote knowledge sharing and continuous improvement across the consulting organization.

Collaborate Across Oracle

• Partner closely with Consulting, Cloud Operations, Support, Product Development, and Customer Success teams.
• Help resolve cross-functional challenges that impact project delivery.
• Support organizational initiatives focused on operational excellence and customer success.

Preferred Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, Hospitality Management, or a related field.
• 5+ years of program or project management experience leading enterprise software implementations.
• Experience implementing Oracle Hospitality solutions such as OPERA PMS, Oracle Food & Beverage, Simphony, or related hospitality applications.
• Hospitality industry experience within hotels, resorts, casinos, restaurants, or food service organizations.
• Experience leading cloud implementation projects and managing multiple concurrent initiatives.
• Strong understanding of project management methodologies and tools (Primavera, Microsoft Project, Jira, or similar).
• PMP certification is a plus.

What We're Looking For

• Strong program and project management skills.
• Experience managing customer-facing software implementations.
• Knowledge of Oracle Hospitality products or similar hospitality technologies.
• Excellent communication and executive presentation skills.
• Ability to influence cross-functional teams in a matrixed environment.
• Strong problem-solving, risk management, and organizational skills.
• Customer-first mindset with a focus on delivering measurable business outcomes.
• Adaptability and the ability to thrive in a fast-paced consulting environment.

Why Oracle Hospitality?

You'll have the opportunity to work with some of the world's most recognized hospitality brands while leading innovative cloud implementations that improve guest experiences and business operations. If you're passionate about technology, consulting, and delivering exceptional customer outcomes, we'd love to hear from you.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.