Program Manager

Location: Remote Australia

Travel Percentage: 25% - 40% (Domestic)

Employment Type: Full-Time; Salaried

Reports To: EVP of Digital Transformation

Compensation: Competitive as per AU Market standards, including base salary, bonus, medical, etc

Job Description 

About Us:

At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together.  Our platform is the only patented and “Code-Free” connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor intensive paper-based processes for maintenance, operations, & supply chain. The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring and actionable insights. Some of the world’s largest brands such as Newmont Mining, Dominion Nuclear, Hess, Shell, UNICEF, ConocoPhillips, Reckitt Benckiser are digitally transforming their back-office and front-line industrial worker experiences. We are saving companies millions of dollars by improving their asset uptime, productivity, safety, and talent challenges, while delivering jobs better, faster, cheaper and safer. 

We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation of investing and building some of the world's "Unicorn"​ brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more!

Our mission is made possible by Innovapptive’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At Innovapptive, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative connected worker experience and to empower 350 Million Industrial Front-Line Workers around the world with the ability to truly harness the power of connected worker experience by improving the working life of a front-line worker and the back-office employee. 

The Role

Innovapptive is seeking a Program Manager who combines the disciplines of Program Management, Solution Consulting, and Value Realization. Reporting to the EVP of Digital Transformation, this leader will be accountable for successful customer outcomes across a portfolio of strategic accounts.

Beyond traditional delivery responsibilities, the Program Manager will serve as a trusted advisor to customer executives, guiding operational transformation initiatives across Maintenance, Reliability, Operations, Supply Chain, and Enterprise Asset Management functions.

The ideal candidate possesses deep experience in Enterprise Asset Management (EAM), industrial operations, and large-scale digital transformation programs. They are capable of leading executive workshops, defining future-state operating models, shaping solution strategies, quantifying business value, and ensuring realization of expected outcomes throughout the customer journey.

This role requires a strong blend of consulting, solution architecture, value selling, and program leadership skills. The Program Director will work closely with Sales, Solution Consulting, Product Management, Customer Success, and Delivery teams to ensure every implementation is aligned to measurable business outcomes and long-term customer success.

How You Will Make an Impact:

Program Leadership

• Provide thought leadership for our customer executives and implementation teams, through regular communications and steering committee meetings, you will be expected to bring current trends, data/analysis and your subject matter expertise in Innovapptive solutions, Enterprise Asset Management (EAM) and/or Supply Chain Management (SCM) to advance both customer value attainment and our overall approach to connected worker solutions.

• Lead multiple projects under one or more customers.
• Owns communication to senior leadership of portfolio health and progress.
• Support scoping and estimation exercises with Sales or Customer Success  teams
• Member of the pre-sales teams and write proposals/SOW’s etc. 
• Provide executive-level thought leadership in Enterprise Asset Management (EAM), Reliability Excellence, Maintenance & Repair Operations (MRO), and Connected Worker transformation.
• Lead customer value realization governance, ensuring implementations deliver measurable improvements in productivity, asset uptime, compliance, safety, and workforce effectiveness.
• Drive alignment between business objectives, solution design, implementation strategy, and operational outcomes.
• Mentor Project Managers and Consultants on value-based delivery, business consulting techniques, executive communications, and customer engagement.
• Other duties as assigned.

Program Management

• Support organizational and project staffing based on customer needs (communicating, managing, executing)

• Customer relationship & satisfaction management – develop and maintain exceptional business relationships with key customer stakeholders and sponsors
• Day-to-day operations ensuring SLA/KPI/customer compliance is met at all levels

• Responsibility of ensuring that annual portfolio financial objectives are met. This involves having a complete understanding of all components of the projects within their portfolio including P&L (spend, revenue, system costs, operating expenses & operating income) so as to meet/exceed annual budgets.

• Support the Project Management Office in interviewing Project Manager candidates, providing recommendations to hire or not hire
• Other duties as assigned.

Project Management

• Overall responsibility for management and adherence to delivery best practice methodology.

• Ensuring your delivery teams provide successful delivery of the ongoing project requirements

• Accurate and timely billing, reporting and ongoing analysis, includes both scheduled and project change requests.

• Provide project managers guidance on how to resolve risks and issues documented in the project RAID.

• Issue resolution on projects through ongoing management and resolution of any program/team/personnel issues.
• Responsible for overall delivery team management including day-to-day priorities, team engagement and customer communications
• Personnel management of day-to-day responsibilities, team dynamics, mentorship, etc.
• Other duties as assigned.

Value Transformation & Solution Leadership

• Lead executive discovery workshops focused on understanding customer business challenges, operational constraints, and strategic objectives.
• Facilitate current-state and future-state process assessments across Maintenance, Reliability, Operations, and Supply Chain functions.
• Act as a trusted advisor to customer executives, helping define transformation roadmaps aligned with operational and financial objectives.
• Translate business challenges into solution strategies leveraging Innovapptive's Connected Worker Platform, SAP EAM, IBM Maximo, and related enterprise systems.
• Drive Value 360™ methodologies including baseline assessments, value hypothesis development, KPI definition, benefits tracking, and value realization governance.
• Lead executive value reviews and steering committees to ensure customers achieve expected business outcomes.
• Collaborate closely with Solution Consulting teams to validate solution architecture, implementation approach, and adoption strategies.
• Partner with Sales teams during late-stage pursuits to articulate business value, transformation outcomes, and ROI models.
• Identify opportunities to expand customer value through additional use cases, process improvements, and platform adoption.
• Other duties as assigned.

What You Bring to The Team:

Ideal Candidate 

The ideal candidate is a highly energetic, passionate and purpose driven program manager, bringing a customer centric mindset and is a creative problem solver. The ideal candidate will work in a fast paced, dynamic and data-driven organization and is obsessed with organizing people, processes and reporting on metrics. The ideal candidate’s belief system aligns to where complex problems are broken down into small problems, each problem solved and reconstructed back to deliver an innovative and groundbreaking solution.

Required Qualifications

• PMP certification is required.
• 10+ years of experience leading enterprise software implementations, digital transformation programs, or consulting engagements. 
• 5+ years leading multi-million-dollar programs in asset-intensive industries. 
• Deep domain expertise in one or more of: 
  • Enterprise Asset Management (EAM) 
  • Maintenance & Reliability 
  • Asset Performance Management (APM) 
  • Operations Excellence 
  • Industrial Supply Chain 
• Strong experience with SAP EAM (PM/MM/WM/EWM), IBM Maximo, or related EAM platforms is required. 
• Demonstrated experience conducting executive workshops, process assessments, and solution strategy engagements. 
• Proven ability to articulate business value and ROI to executive stakeholders. 
• Experience managing executive steering committees and C-level customer relationships. 
• Strong consulting background with structured problem-solving and business process transformation experience. 
• Experience managing geographically distributed delivery teams. 
• Excellent executive communication and presentation skills. 

Preferred Qualifications  

• CMRP (Certified Maintenance & Reliability Professional) 
• Prior consulting experience with Accenture, Deloitte, EY, PwC, Kearney, IBM Consulting, Capgemini, Cognizant, Infosys Consulting, or similar firms. 
• Experience leading reliability, maintenance excellence, or operational excellence transformations. 
• Experience with SaaS-based industrial software solutions. 
• MBA or Master's Degree preferred.

What We Offer above work: 

• A positive, open, and highly-innovative environment and team
• Entrepreneurial spirit with unlimited opportunity to grow
• Opportunity to work with leading global brands on exciting and impactful projects
• Competitive Base Pay
• Best of plan on Vacation & Paid Time Off.
• Provision of Medical Insurance for family - self, dependent, spouse, dependent children, parents/parent-in-laws
• Paid Maternity and Paternity leave
• Bi-annual reviews to ensure transparency and promoting high performance culture
• OKR Driven Performance Development Environment
• Learning & Development - access to wide range of e-Learning courses (technical, Product, Process, etc.,)
• A host of Interest Groups/Clubs for Book Reading, Toastmasters, Sports - Cricket, Volleyball, Throw-ball, Badminton, TT, Music

Innovapptive does not accept and will not review unsolicited resumes from search firms.

Innovapptive Inc. is an Equal Opportunity Employer

minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity