Program Director

Role and Responsibilities

• Independently lead and motivate diverse teams on various types of projects in a fast-paced environment while also managing a team of Project Managers

• Oversee projects led by your direct reports to ensure everything stays on track, on budget, within scope, and follows internal processes

• Ability to lead projects while also leading a team of 2-3 direct reports

• Manage project scope, timeline, budget, issues, risks, dependencies, and deliverable outcomes

• Lead on-time, on-budget delivery of digital projects, following internal processes, resulting in a high degree of client and internal team member satisfaction

• Function as a Scrum Master to lead effective Agile ceremonies including stand-ups, retrospectives, sprint reviews, grooming, and planning

• Proactively monitor, report, and manage project scope changes, budget burn, and timeline risk

• Ability to understand a problem and work toward a solution by building consensus within the project team

• Serve as an advocate for the project team, ensuring that they are empowered and have the information needed to successfully create and deliver an excellent end product

• Ability to communicate (written and verbal) effectively and facilitate communication amongst the project teams, client stakeholders, and senior management

• Facilitate efficient meetings including producing detailed agenda, facilitating discussions, and ensuring action items are identified and followed up on

• Ability to adjust how information is communicated to various audiences, who each process information in their own way, have different working styles, and unique personalities 

• Foster a collaborative environment within the project team and direct reports

• Ability to resolve conflicts in a mature, productive, and positive manner

• Act as a key client contact and ensure their expectations are met and results are delivered

• Leverage current project management systems to make data-driven decisions and provide reporting as needed

• Work with the clients and product owners to ensure the realization of business goals in working solutions

• Develop domain expertise in the client's business space to drive results

• Ability to easily work with everyone from designers to developers to content strategists, and communicate across all levels in the company

• Partner with Client Service Executives and Business Development to scope, size, and solution new opportunities 

• Proactively analyze, propose, and implement process improvements

• Work with the Program Delivery leadership team to determine and implement best practices, new technology, and new processes

• Coach and mentor other team members 

• Effectively manage direct reports including project oversight, performance management, goal setting, conflict resolution, and career pathing

• Build strong relationships with client and internal team members to deliver success

• Contribute to the internal development of Agile and project management processes, deliverables, and standards

• Continue expansion and development of new skills, techniques, and tools through continuous learning

• BS/BA in a relevant program, or equivalent work experience

• 7+ years of project management experience of progressively increasing responsibility with at least 2 years of Agile experience

• 8+ years of experience working as a consultant or in an agency as a project manager

• Exposure to a wide variety of management techniques including Scrum, Agile, and/or Waterfall

• Worked with multiple teams simultaneously, consisting of 4 to 8 people

• Managed distributed or remote team members

• Experience delivering large digital-related projects ($1MM+, 9+ months)

• In-depth understanding of the digital development process and technologies 

• Proven organizational skills and focused attention to detail

• Experience in both Confluence / JIRA or equivalent tools for software development

• Experience with CMS platforms (Adobe Experience Manager, Drupal), eCommerce platforms (Magento, Shopify), and Google Analytics a plus

• CSM and PMP certifications are a plus

• Some Travel may be required

Individual pay is determined by many factors, including experience, relevant education or training, and organizational needs. The mid-range to maximum of the salary range is generally reserved for individuals who are highly experienced in the role.