Professional Services Integration Director

Gigawatt’s platform is only as valuable as the data moving in and out of it. Integrations run in both directions: they bring a customer’s source-system data — CIS and billing, meter and interval usage, outage, clearinghouse, and more — into Gigawatt, and they create and send Gigawatt’s data, bills, events, and results back out to customer systems and other platforms. Increasingly they are also a product in their own right: a reusable connector and API capability that lets Gigawatt plug into any customer’s landscape. Today integrations are also our biggest constraint — work has slowed delivery, some of it needs to be revised or rewritten, and integration dependencies stall other teams. This role owns that problem in both directions and turns it into a durable capability.

As Integrations Lead, you are a hands-on architect and builder — a player-coach who sets the integration patterns and still writes the hard connectors yourself. You own the delivery and connector layer end to end: the connector framework, the inbound source-system integrations, the outbound flows that publish Gigawatt data and results to other systems, the data mappings in both directions, and the pipelines and APIs that carry them — while our Engineering team owns the core platform and its underlying APIs. The role is cross-module from day one, serving Customer, Revenue, and Service, with our anchor customer as the proving ground where patterns get hardened first and then made reusable for the customers we sign next. You’ll report into the Customer Organization and partner tightly with Engineering (platform), Product, and each customer’s enterprise-integration team — and you’ll grow a small integration team behind you as we scale.

On the inbound side, our approach is a four-pattern, single-replica design — API read, API write, Kafka initial load, and Kafka change-data-capture — moving data from customer source systems through Oracle GoldenGate and Confluent Kafka, via Boomi, into a Gigawatt local replica that feeds the modules. On the outbound side, Gigawatt exposes a rich integration surface — GraphQL, batch, webhook/hook, and event APIs, plus connectors and event streams — so external systems and platforms can consume Gigawatt’s governed data and react to its events. You’ll own and evolve both sides on the delivery layer.

Key Responsibilities

• Own integrations in both directions — Own how data moves into Gigawatt from customer source systems and how Gigawatt creates and sends data, bills, events, and results back out to customer systems and other platforms — inbound and outbound are one accountable surface.
• Build the outbound integration capability — Design and build the connectors and APIs (GraphQL, batch, webhooks/hooks, Kafka and event streams) that let client systems and other platforms consume Gigawatt data and events — for example pushing bill results back into the CIS / MACSS, EDI transactions, Choice and market flows (enrollment, load settlement), payment and ticket write-backs, and curated data, analytics, and regulatory outputs.
• Build a reusable connector framework — Define and evolve a connector framework and integration patterns (API read/write, batch, event/CDC) that are portable across customers and platforms, so each new client and module is faster to connect than the last.
• Build hands-on — Personally design, build, and harden connectors and pipelines (Boomi processes, Kafka / GoldenGate CDC, REST and GraphQL, batch and event APIs), and retire the integration debt that’s slowing delivery today.
• Own data mapping & quality, both ways — Own source-to-target and target-to-source mapping and establish a data-validation framework, so data lands complete and correct in either direction and mapping gaps are caught before they reach testing rather than during it.
• Own the two-way operational handshake — Stand up the trigger/handshake between Gigawatt and customer systems and put monitoring, alerting, reconciliation, and exception handling in place, so inbound feeds and outbound flows are reliable, observable, and automated rather than run by hand.
• Onboard new connectors — Stand up integrations to utility systems — CIS / billing, meter data and MDM, outage, clearinghouse, and similar — reusing shared patterns across modules and customers.
• Unblock cross-module dependencies — Be the person other module teams rely on to remove integration blockers, and sequence connector work against the roadmap so integration stops being the constraint on delivery dates.
• Partner across the boundary — Work closely with Engineering, who own the core platform and its APIs, feeding real integration needs into platform priorities; and work directly with each customer’s enterprise-integration team to agree interfaces, source and target access, and testing, API by API.
• Grow the team — As a player-coach, hire and mentor integration engineers over time, building the discipline, standards, and reusable assets that let the function scale beyond you.

What You’ll Bring

• Integration engineering depth (both directions): Hands-on experience designing and building enterprise integrations that both ingest from and publish to external systems — APIs (REST / GraphQL), webhooks and events, batch, change-data-capture, and ETL — that you can still build yourself, not just direct.
• API & connector design: A track record designing connectors and APIs that other systems and platforms consume, and building reusable frameworks rather than one-off point-to-point integrations.
• Tooling fluency: Real command of integration tooling and patterns such as Boomi (or a comparable iPaaS), Kafka / Confluent, CDC (e.g., GoldenGate), and strong SQL.
• Operational reliability: Experience making production integrations dependable — triggers and handshakes, monitoring and alerting, reconciliation, and exception handling.
• Enterprise / utility data: Experience integrating complex enterprise or utility systems (customer/billing, meter/interval usage and MDM, outage, and the like) and reasoning clearly about data models and master data.
• Player-coach leadership: Comfort leading by doing — setting technical direction, mentoring engineers, and growing a small team while staying hands-on in the code.
• Delivery in a customer context: Consulting / systems-integration or vendor-side experience delivering integrations for demanding enterprise customers, with the communication skills to work directly with a customer’s integration team.
• High agency: Strong ownership — diagnoses the real problem, brings options, and drives to a working solution; low-ego, high-cooperation, and comfortable with ambiguity.

Nice to Have

• Exposure to specific utility systems — Oracle CC&B / CCS, MV90, MDM / head-end, OMS, clearinghouse — and to EDI and retail-choice / market flows (enrollment, load settlement).
• Experience with event-driven architecture and webhook/event platforms at scale.
• Familiarity with GraphQL-based platform APIs and entity / data-model design, and with building data, analytics, or regulatory-reporting outputs for downstream consumers.
• Experience standing up an integration practice or team in a fast-moving, high-growth setting.

How We’ll Measure Success

• A documented, reusable connector and API framework — portable across customers and platforms — that other engineers and new clients build on.
• Outbound flows live and are reliable — bill results to the CIS, EDI and market transactions, and curated data / regulatory outputs reaching downstream systems.
• Inbound source-system integrations delivered and stable, and the current integration debt retired.
• Two-way feeds automated, monitored, and reconciled — not run by hand — with failures caught by alerting rather than by the customer.
• Other module teams unblocked, integration off the critical path, and a small, capable integration team forming behind you.

Location

• US-based; open to remote, with periodic on-site travel to customer sites as the program requires.

What We Offer

• Competitive salary and equity package.
• The chance to help build a delivery function from the ground up and shape how AI transforms a vital industry, working with a rock-star team.
• Comprehensive benefits including health insurance, remote-work flexibility, and 401(k) match.
• A collaborative culture focused on innovation and impact.

If you want to own how a modern platform both draws from and feeds the systems that run America’s utilities — and build the reusable capability that does it across every client — apply today!