Production Scheduler

Position Overview

Sun Protection of Florida is the unrivaled leader in the realm of retractable awnings and motorized sun shades throughout Florida, Georgia, North Carolina and Texas. We’re proud to be a part of the Hunter Douglas family of brands. Over the past 15 years we have been transforming our customers' outdoor space into a place they can enjoy with their family and friends without the inconvenience of bugs, sun and wind.

We take immense pride in our fast-moving, customer centric, and detail oriented Customer Success team and are looking to add a Production Scheduler to this rapidly growing department! Composed of the best teams in the industry and coupled with our unwavering reputation, we live our core values; integrity, collaboration, accountability, and efficiency daily to continue growing our ever-expanding business.

What you'll do

• Obtain a thorough understanding of our service process and scheduling techniques
• Effectively set appointments with calendars for our service department utilizing the training and platforms given
• Communicate with customers via phone call, text, email accurately, politely, and with urgency (upholding the SPF 5 Star Customer Experience)
• Manage the Service phone line and Service email inbox
• Set appointments and manage schedules for service technicians
• Audit technician calendars for efficiency and accuracy (times, addresses, etc)
• Gather accurate information via phone or text to gain a clear understanding of customer needs
• Maintain accurate data entry
• Monitor the Return to Customer reports for both Service and Installation to ensure a quick turnaround for second trips 
• Assist the Install Coordinators with install returns that could be handled by a service technician, so the team can continue to focus on new revenue on the board 
• Work closely with the rest of the Coordination team to prioritize any scheduling that needs to be done 
• Maintain a sense of urgency 
• Maintain clear, concise communication
• Willingness to learn and adapt to new processes as SPF grows
• Learn our product enough to be able to assist with troubleshooting
• Work closely with our Service Lead - Provide feedback from customers, Provide feedback on technicians and Work closely to examine how we can better develop our processes/systems
• All other duties as assigned

Who you are

• You want to go above and beyond and consistently take yourself to the next level both personally and professionally. 
• You have a growth mindset and view setbacks as learning opportunities, not failures 
• Always professional and kind in communication with customers and co-workers 
• Exceptionally organized with strong multitasking skills 
• Works well in a high paced environment, you have an unmatched sense of urgency 
• Adaptable in a changing environment 
• You are a team player 
• Familiarity with CRM systems, preferably Salesforce
• 1-3 years of coordination experience
• Proficient in CRM systems and Microsoft Office

What's in it for you

• Annual base salary range: $48,000- $50,000
• Monthly bonus opportunities when revenue goals are achieved (eligible after 90 days)
• Generous benefits package including medical, dental, vision, life, disability
• A company culture that prioritizes internal development and professional growth
• Time off with pay 
• 401(k) plan with a degree of employer matching
• Paid parental leave
• Wellness programs and product discounts

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.
Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

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