Production Ops System Analyst

Production Operations System Analyst

(Remote)

About Us: 

Matrix Medical Network is the nation’s leading independent provider of comprehensive in-home health assessments, serving Medicare Advantage, Managed Medicaid and Commercial patients across all 50 states. With a network of 3,000 + clinicians, we deliver personalized Whole Person Care that includes diagnostic testing, risk identification, medication management and preventive health education, empowering people to better manage acute and chronic conditions. Guided by our mantra- We see you. We hear you. We’ve got you.- and our core values of Integrity, Accountability, Trust, Respect and Passion, we are committed to creating a culture where both patients and teammates feel valued, supported and heard.

Why Work at Matrix? 

• The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.
• A chance to work with great people on exciting projects.
• Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.
• Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.

About the role:

Type: Full Time Salaried

Compensation: $63,000-$94,000

Location: Fully Remote, must be in the United States

Hours: Full Time Days  

Benefits Offered to include: Medical, Dental, Vision, paid time off, paid holidays, 401K with company matching, voluntary life insurance, short term disability, long term disability, employee assistance program, health savings account, flexible spending accounts, additional voluntary benefits available. 

What to Expect:

The Production Operations Systems Analyst supports the stability, functionality, and continuous improvement of operational tools and data systems that drive production performance. This role serves as the primary Tier 2 support resource for internal production, membership, and CSD-related systems, ensuring issues are resolved efficiently and root causes are identified.

In addition to day-to-day support, this role contributes to automation initiatives, system enhancements, and ongoing maintenance of internally developed tools, including Excel/VBA-based applications and SQL-backed systems. The ideal candidate is technically strong, highly analytical, and comfortable working across a wide range of both proprietary and third-party software solutions.

Responsibilities:

Tier 2 Systems & Application Support

• Serve as Tier 2 support for production and membership-related systems, troubleshooting escalated issues and identifying root causes
• Investigate and resolve data discrepancies, system errors, and workflow interruptions impacting operational teams
• Write and execute SQL queries to research issues, validate data, and support resolution efforts
• Partner with IT when deeper infrastructure or system-level intervention is required
• Document recurring issues and contribute to knowledge base and process documentation
• Monitor system performance and proactively identify areas of risk or inefficiency
• Configure and maintain data across a wide range of systems

Projects & Automation

• Support automation initiatives to streamline reporting, workflows, and operational processes
• Develop and enhance Excel-based tools using advanced formulas, VBA, and macros tied to SQL back-end databases
• Assist in improving reporting capabilities through query optimization and process automation
• Participate in system enhancements and cross-functional operational projects
• Identify opportunities to reduce manual processes and improve scalability

Internal Tool Maintenance & Optimization

• Maintain and support internally developed tools, including Excel/VBA interfaces and web-based applications built on .NET frameworks
• Perform routine system checks, updates, and enhancements to ensure stability and usability
• Support front-end interface updates (C#, CSS, HTML) in partnership with IT as needed
• Assist with basic database administration tasks, including data validation, stored procedure review, and environment support
• Support light system administration activities such as application configurations and web server coordination, as needed

Education

• Bachelor’s degree preferred (Information Systems, Business, Data Analytics, or related field)
• Equivalent work experience will be considered

Experience

• 2–5 years of experience in systems support, data operations, production support, or application support roles
• Experience supporting operational teams in a fast-paced environment
• Exposure to internal tools, proprietary systems, or multi-platform software environments

Technical Skills

Required

• Advanced Microsoft Excel skills, including complex formulas, pivot tables, and VBA/macros
• Working knowledge of SQL Server and ability to write intermediate-level queries
• Understanding of database structures and data validation practices
• Proficiency in Microsoft Office 365

Preferred

• Experience supporting or maintaining Excel front-end applications tied to SQL back-end databases
• Familiarity with .NET framework applications (C#, HTML, CSS)
• Experience with Tableau or similar BI tools
• Basic understanding of web server configurations or light systems administration

Core Competencies

• Strong analytical and troubleshooting skills
• Ability to translate business problems into system-based solutions
• Detail-oriented with a strong focus on data integrity
• Ability to manage multiple priorities in a production-driven environment
• Strong cross-functional communication skills
• Quick learner with the ability to adapt to new software platforms and proprietary systems
• Continuous improvement mindset

Our Culture:

• We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
• We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
• We encourage and celebrate collaboration.
• We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.

Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.  If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MatrixHR@matrixhealth.net.