Please mention DailyRemote when applying
About the Role
Our client is a technology-driven company delivering innovative hardware and software solutions for professional training environments. They are looking for a Product Trainer & Technical Support professional to support customers across Germany through on-site installations, hands-on trainings, and first-level technical support.
Core Responsibilities
- Perform on-site product installations and deliver in-person product trainings at customer locations.
- Conduct hands-on training sessions and workshops for groups of 5–10 participants.
- Provide 1st-level customer support, including basic troubleshooting, licensing, and configuration.
- Deliver virtual trainings, webinars, and remote support when required.
- Act as a trusted technical contact, maintaining strong long-term customer relationships.
- Travel extensively across Germany.
- Visit the office for repairs or technical interventions when needed.
- Support the company at trade fairs and industry events.
- Document installations, issues, and resolutions accurately.
Requirements
Experience & Profile
- 2–5 years of experience in product training, technical support, or a similar client-facing technical role.
- Comfortable leading on-site trainings, workshops, and presentations.
- Strong communication skills – the ability to explain technical concepts clearly is more important than deep technical expertise.
- Affinity for technical problem-solving and hands-on work.
- Motivation to learn – full product training will be provided.
- Well-organized, reliable, and self-sufficient.
- Flexible mindset and willingness to travel.
- Languages: Native German, very good English.
Nice to Have (not mandatory)
- Background in VR / AR technologies.
- Linux experience.
- Programming or general IT / tech background.
- Experience working with hardware installations or technical training environments.
Automatically Apply to the Best Remote Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
