Product Support Specialist - SaaS - Philippines (Remote)
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AI Summary
This frontline role involves solving complex pricing and product questions using analytical and technical thinking, taking ownership of customer issues from report to resolution. Responsibilities include conducting product walkthroughs, researching solutions, providing prompt feedback, and answering queries via email, phone, and live video calls.
About the Role:
This role is on the frontline of our Product Specialist team, solving complex pricing and product questions using analytical and technical thinking rather than scripts. As a core part of PriceLabs, your work directly shapes the product and can evolve into non-technical opportunities across Sales, Data Analytics, Product Management, or Marketing as you grow with us in a global SaaS environment.
This role would include working from 4:30 a.m. PH time (2:00 a.m. IST) to 1:00 p.m. PH time (10:30 a.m. IST) any five (5) days of the week.
- Taking ownership of customer issues reported and seeing problems through to resolution
- Conducting product walkthrough and providing resolutions to customers' queries
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Answering questions over email, phone calls, & live video calls.
- Finding ways to go above & beyond to help customers
About You:
- 1+ years experience in a Customer support role within a SaaS product organization
- Empathy, and patience.
- Curiosity and a problem-solving mindset.
- Previous experience at a start-up or in a customer support role.
- Strong analytical background - our product is very math and numbers-heavy!
- Solid verbal, written, presentation, and interpersonal communication skills
- Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint
- Experience working with Zohodesk or other support/service software
How to apply for this role?
Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.
Tip: Avoid using AI-generated responses. We want to hear from you!
About PriceLabs:
PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.
With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.
Every day, we price over 500,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.
In 2025, we scaled to;
- 500K+ properties syncing daily
- 60K+ customers worldwide
- 300+ globally remote team
- 36% diversity
Industry awards won:
- SaasBoomi 2021
- The Shortyz 2020
- The Shortyz 2023
- STRive Awards 2025
We continue to grow exponentially, backed by a strong team to take us to the next level.
Why join PriceLabs?
- Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here)
- Work with a global team (19 countries and counting) of passionate individuals who accept open communication, empowerment, and a shared focus on customer success.
- We are a remote-first organisation and accept work from home as the norm.
PriceLabs is an equal-opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.
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