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AI Summary
About YOOBIC
YOOBIC is a digital workplace platform built for frontline teams in retail and hospitality. Our mobile app helps companies communicate, train teams, and manage daily operations—all in one place.
We’re a global company with offices in London, Paris, New York, and Tel Aviv, and we’ve grown rapidly since 2014. Today, 300+ brands like Boots, Lancôme, Lidl, and Peloton trust YOOBIC to improve operations and customer experience.
With strong funding and continued growth, we’re expanding our team.
About the Role
We’re looking for a Product Success Manager (PSM) to join our team remotely and support customers across Europe and North America.
This role focuses on technical execution and platform optimization for a high volume of mid-tier customers. You’ll work closely with Customer Success Managers (CSMs) to ensure customers are set up for success and getting the most value from YOOBIC.
What You’ll Do
Platform Setup & Optimization
- Configure and maintain customer environments (users, workflows, automation)
- Set up dashboards aligned with KPIs
- Ensure accounts follow best practices and maintain data quality
Customer Support & Execution
- Manage multiple customer accounts with lower complexity
- Identify and implement improvements to increase adoption
- Act as the first point of technical support before escalation
Audits & Improvements
- Review environments to identify gaps in usage or setup
- Suggest and implement improvements
- Help reduce risks that could impact renewals
Reporting & Value Delivery
- Support reporting and dashboard accuracy
- Assist with client reviews and performance tracking
Training & Adoption
- Train admins and end users on the platform
- Support rollout of new features
- Ensure features are being used effectively
Scaling & Collaboration
- Support platform expansions (new modules, workflows, scaling)
- Work closely with Customer Success and Product teams
- Follow clear prioritization and escalation processes
Documentation
- Keep clear records of configurations and changes
- Contribute to internal best practices
What We’re Looking For
- Background in technical, analytical, or related fields (Engineering, CS, Economics, etc.)
- Experience with SaaS tools and platform configuration
- Strong attention to detail and organization
- Ability to manage multiple tasks and customers at once
- Problem-solving mindset
- Ability to explain technical concepts to non-technical users
- Experience with training or onboarding is a plus
- Comfortable working in a fast-paced, global environment
Languages
- English is required
- Additional languages are a plus (especially French, German, Italian, Portuguese, or Spanish)
Working Hours
- Monday to Friday, standard business hours (9 AM – 6 PM)
- Work aligned with your customer’s time zone
- No night shifts required
- Fully remote (no in-person meetings required)
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