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The Product Specialist will lead the implementation, configuration, and integration of clinical research products within partner practices. They will also serve as a technical liaison to address issues, support process improvements, and ensure product optimization and compliance.
OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.
Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.
Job Description:
As a Product Specialist, reporting to the Manager, Research Products, you will play a pivotal role in ensuring the successful implementation, education, and ongoing support of our clinical research products within partner practices. You will combine strong technical expertise with excellent communication skills to deliver exceptional service and drive product adoption and utilization.
This is a full-time position based in Nashville, TN; however, exceptional remote candidates will be considered.
Responsibilities
Lead aspects of product implementations, including configuration, integration with existing systems, following standard product implementation guidelines/policies and supporting further customization based on partner practice requirements.
Serve as a technical liaison between partner practices and vendor or internal teams to address technical issues, support process improvement, and enhancement requests.
Conduct regular assessments and audits for products, identifying areas for optimization and improvement, as well as evaluating compliance and security.
Stay updated on industry trends, competitor products, and regulatory requirements relevant to our offerings.
Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.
Qualifications
Bachelor’s degree in Business Administration, Information Technology, Healthcare Informatics, or a related field preferred or equivalent work experience.
At least 2 years of experience in a technical role such as Product Specialist, Implementation Analyst, or Systems Analyst within the healthcare/medical software industry.
Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
Excellent communication skills, both written and verbal, with the ability to effectively educate and support diverse audiences.
Technical proficiency with software implementation processes and familiarity with healthcare software systems.
Ability to travel occasionally for onsite visits to partner practices or as needed.
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