Product Specialist

Job Summary:

Job Description:

Do you understand the demands of delivering a busy programme, the complexity of cultural organisations, and why having the right operating system makes everything else possible? If this sounds like your world, read on.

Artifax is seeking a systems-savvy, customer-focused Product Specialist to join our Professional Services team. This role sits at the heart of how we deliver expertise, training, and consultancy to arts and cultural organisations - helping venues in the UK and beyond achieve maximum return on investment from their Artifax systems and deliver exceptional experiences for their visitors.

If you excel at translating complex operational needs into practical, elegant system configurations - and enjoy working closely with customers to optimise their processes - this role offers the chance to make a meaningful impact across the cultural sector.

In this position, you will deliver high-quality professional services, including system configuration consultancy, tailored user training, and detailed report and development specifications. You will also play a key part in driving customer adoption and long-term value, collaborating with colleagues in Sales, Customer Success, Technical Services, and Product to support retention, revenue growth, and overall customer satisfaction.

Your experience of how arts and cultural organisations operate is what sets you apart here - Artifax knowledge we can teach.

What you'll be doing

• Delivering system configuration consultancy and onboarding support for new and existing customers
• Leading online and on-site training sessions tailored to each organisation's workflows and operational needs
• Asking the right questions to understand how customers work, where friction exists, and how Artifax can help them operate more effectively
• Working with customers to produce detailed custom report and development specification documents
• Engaging customers in conversations about how their systems connect - and how better-connected workflows could improve their operations
• Embracing AI tools in your own delivery and helping customers understand what AI makes possible for their operations
• Providing telephone and email support as part of our helpdesk offering
• Supporting the Sales team with prospects where specialist knowledge of the sector is required
• Building strong customer relationships to drive long-term engagement and product adoption
• Contributing to documentation, training materials, and knowledge resources across the team
• Meeting billable delivery targets as part of a commercial PS function.

What you'll bring

• Deep, direct knowledge of the arts and cultural sector - gained by working in it, not just knowing it exists
• Confidence with complex business management systems - you pick up new platforms quickly and understand how configuration drives operational outcomes
• Strong consultative and communication skills - you ask good questions, listen carefully, and help people think through what they actually need
• Genuine curiosity about AI and a willingness to put it to work in your own delivery and in conversations with customers about what it makes possible
• Experience with system implementation or a structured project methodology (PRINCE2 or similar)
• The ability to manage multiple projects and priorities without losing quality or pace
• Confidence working with data sets and tools such as Microsoft Excel.

Why join Artifax?

You'll be part of a supportive, specialist team that works closely with cultural organisations of all sizes. The role offers autonomy, variety, and the chance to work on meaningful projects that help venues, festivals, and arts organisations operate more effectively.

Who we are

Artifax Software builds industry-leading venue and event management solutions for the arts and cultural community. We are part of the Volaris Group, which means the financial stability and investment in people that the sector itself often cannot offer. You will do meaningful work, grow through coaching and structured product training, and enjoy enhanced time-off and wellbeing benefits - all within a culture that listens and evolves through feedback.

Please note that this is a UK-based role, so applicants must be resident in the UK and have the right to live and work in this country.

If you’re excited about helping cultural organisations succeed through thoughtful consultancy and expertly designed systems, we’d love to hear from you.

Artifax reserves the right to close applications for this role at any time, depending on the volume of applications received, so please apply without delay.

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