Product Operations Specialist | Fraud New Product & Launches
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AI Summary
The role focuses on ensuring operational readiness for new product, payment method, and market launches to prevent fraud exposure. This includes designing risk frameworks, building SOPs, and managing cross-functional workstreams between Product, Engineering, and Operations.
About Us
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before.
We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus.
Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.
About the Role
As our Product Operations Specialist for Fraud New Products & Launches, you will be the absolute guardian of operational readiness. You will bridge the gap between Product, Engineering, Strategy, and Fraud Operations, ensuring that every new product, payment method, corridor, or market expansion launches securely without operational drag or unexpected fraud exposure.
You are a full-stack operational project manager with a deep understanding of payments and fraud mechanics. You know how to design risk frameworks, align complex cross-functional teams under tight deadlines, and build repeatable governance rails from scratch. You will roll up your sleeves to map out specific fraud risk vectors, build our Go/No-Go playbooks, and scale our operational launch capabilities as Félix continues its rapid regional expansion.
Responsibilities
- Launch Readiness Ownership: Own operational requirements (people, process, tooling) for every new product/corridor/payment-method launch before go-live.
- Risk Vector Design: Support identifying and document the specific fraud risk vectors introduced by each new product. Work with Strategy but mostly get the risk vectors and design the approach with stakeholders (Investigations, Ops).
- Queue & Staffing Design: Define the queues, SLAs, and staffing implications a launch introduces; hand off to Ops team for execution.
- Readiness Playbook & SOPs: Build and iterate operational and escalade SOPs for Ops to execute.
- Cross-Functional Project Management: Run the operational workstream of each launch timeline across Product, Eng, Strategy, and Ops.
- Post-Launch Retros: Run post-mortems and feed learnings back into the playbook.
- Reporting to Leadership: Present launch pipeline status and readiness health to the Fraud Product & Operations Lead.
- Monitoring Operational Launch Success: Monitor Operational Effectiveness and decide when to declare BAU.
Requirements
- Program/Launch Management: Proven track record running cross-functional teams, programs, or product launches under strict deadlines.
- Stakeholder Management: Exceptional capacity to manage and align stakeholders (Product, Eng, Strategy) without formal authority.
- Fraud & Payments Risk Domain Knowledge: Deep understanding of fintech risk ecosystems, transaction monitoring, or payment operations.
- Framework Design: Experience in risk-vector & SOP design for new products, as well as governance/readiness-gate design.
- Data Fluency: Hands-on data fluency (SQL/BigQuery for tracking readiness metrics).
- Communication: Exceptional written communication and documentation clarity.
- Autonomy & Ownership: High capacity to operate autonomously and take complete ownership under high ambiguity.
- Advanced proficiency in English.
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
What We Offer
- Competitive salary
- Initial stock options grant
- Annual performance bonus
- Health, dental, and vision plans
- Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it.
- Continuous learning opportunities
- Unlimited PTO
- Paid parental leave
- Empowering opportunities for growth in a dynamic entrepreneurial environment
Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
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