Product Manager – Front-End Systems & Workflow Optimization

Product Manager – Front-End Systems & Workflow Optimization

Overview

This role is responsible for improving and optimizing AFC’s core practice management systems and front-end revenue workflows. This role owns the performance and configuration of scheduling, intake, eligibility, and checkout processes across the enterprise. We are seeking a hands-on, technically fluent product manager with a builder mindset — someone who understands how software works under the hood and can independently diagnose, design, and drive system improvements. This is not a coordination-only role. This position requires practical technical depth, bias toward action, and ownership of measurable operational outcomes.

What You Will Own

· Optimization of AFC’s Practice Management System (Experity or equivalent)

· Front-end operational workflows (scheduling → intake → eligibility → checkout)

· Configuration standards and governance across clinics

· Cross-system alignment with RCM, BI, and digital engagement tools

· Automation opportunities that improve throughput and revenue capture

This is an enterprise-facing role focused on scalable solutions — not project or practice management support role.

Core Responsibilities

1. Practice Management System Optimization

· Serve as the product lead for scheduling, registration, eligibility, and checkout workflows.

· Improve system configurations (visit types, templates, payer rules, permissions, workflows).

· Identify root causes of workflow friction and propose technical or configuration-based solutions.

· Partner with vendors and engineering teams to implement enhancements.

2. Workflow Architecture & Throughput Improvement

· Redesign front-end workflows to reduce manual work and improve clinic throughput.

· Align system configuration with operational best practices.

· Eliminate duplicate data entry and rework.

· Balance operational needs with scalable enterprise standards.

3. Technical Collaboration & Integration

· Understand and document data flow between PMS, RCM, BI, and engagement platforms.

· Work directly with vendors to troubleshoot integration or configuration issues.

· Interpret API documentation and system behaviors when diagnosing issues.

· Support system enhancements involving integrations, automation, or workflow logic.

4. Automation & Digital Enablement

· Identify opportunities to automate manual processes.

· Support evaluation and implementation of AI or digital workflow enhancements.

· Prioritize practical, ROI-driven improvements over experimental initiatives.

5. Data-Driven Product Execution

· Partner with BI to track key operational metrics (throughput, utilization, eligibility accuracy, POS collections, workflow rework).

· Use performance data to prioritize roadmap decisions.

· Measure and report ROI of implemented changes.

Ideal Candidate Profile

· 5–8 years of experience in product management, healthcare technology, or system implementation.

· Previously written production-level code (earlier in career acceptable), OR led complex technical implementations involving system configuration and integrations.

· Understands how software is built and deployed, even if not actively coding today.

· Comfortable reading API documentation and mapping data flows.

· Demonstrates strong ownership and does not wait for direction to drive resolution.

· Thinks beyond individual clinic problems and prioritizes scalable enterprise solutions.

Former vendor implementation consultants, technical PMs, or former developers who transitioned into product are strongly encouraged to apply.

Qualifications

· Bachelor’s degree required; healthcare or technical background preferred.

· Experience configuring or implementing PMS/EMR systems.

· Familiarity with integration concepts (APIs, webhooks, data mapping).

· Experience collaborating closely with engineering teams.

· Strong analytical skills and comfort working with operational data.

· Demonstrated bias toward diagnosing root causes rather than escalating issues.

Key Success Metrics

· Reduction in manual front-desk steps.

· Improved eligibility accuracy and POS collections.

· Increased scheduling utilization and visit throughput.

· Reduced workflow-related support tickets and rework.

· Scalable configuration standards adopted across clinics.

Compensation

Base salary range: $125,000 – $150,000, plus performance-based bonus tied to operational and revenue impact.

This Role Is Not

· A meeting coordinator.

· A pure project manager.

· A clinic-level support desk function.

· A documentation-only change management role.

This role requires ownership, technical confidence, and measurable execution.