Product Manager Consultant for Digital Fundraising Platforms, UNICEF Private Fundraising and Partnerships, Individual Giving, Rome, Italy, 12 months (remote) #596860

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to Safety.

How can you make a difference?  

This assignment aims to support UNICEF’s digital fundraising growth by managing and optimizing its global digital fundraising platforms, ensuring a seamless donor experience and maximizing online revenue. The consultant will oversee website development and migration to UNICEF’s new Global Giving Platform, manage donation pages, SEO, conversion optimization and platform integrations, analyze fundraising performance, support market onboarding, and provide strategic and technical guidance to strengthen digital fundraising capabilities across multiple UNICEF offices.

If you would like to know more about this consultancy, please review the complete Terms of Reference here:  TMC0007952 ToR.pdf

Minimum requirements:

• Education:
  • A first level university degree is required in Human-Computer Interaction (HCI), User Experience (UX) Design, Digital Media & Communications, Digital Product Management, Computer Science, or a relevant field.
• Work Experience:
  • Minimum of 5 years of experience with e-commerce website management or digital fundraising platforms via complex Content Management Systems (CMS).
  • Experience partnering with digital experts and analytics teams to integrate user research findings into product strategy and roadmap is a plus.
  • Knowledge and experience of e-commerce data analysis, including marketing metrics, attribution modelling, tracking, paid media, and retention-based metrics is a plus.
  • Track record of profitable ecommerce/ fundraising growth from strategic decisions is a plus
• Language requirement:
  • Fluency in English is required.
  • Knowledge of another official UN language is an asset
• Skills:
  • Knowledge of user-centered design methodologies, accessibility standards, customer journey mapping, and digital experimentation/optimization practices
  • Ability in managing websites via CMS (I.e. Drupal).
  • Basic experience of front-end web development.

Desirables:

• Experience with front-end development and managing enterprise design systems across multiple internal clients (business units, offices etc) is a plus.
• Experience in information architecture and digital design is a plus.
• Experience with Optimizely CMS is a plus.
• Applied UX research experience in the Software-as-a-Service (SaaS) business space, online payments space, or conducting usability research is a plus.
• Experience with non-profit fundraising subscription-based business models is an advantage.
• Experience partnering with development teams to ensure that frontend and backend engineers deliver high-quality results is highly desirable.
• Experience in supporting enterprise-level collaborative development projects with shared standards and managing user communities is a plus.
• Experience working with Agile processes is a plus.
• Experience in offering direct user support and training is a plus.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer reasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Qualified candidates are invited to submit the following documents via the online recruitment portal, TMS (Talent Management System):

• An up-to-date TMS profile and curriculum vitae (CV)
• Cover letter
• A separate financial proposal  TMC0007952 Financial Proposal Template.docx

Remarks:  If the TOR or financial proposal documents are not visible on certain recruitment platforms, please visit our official page Vacancies | UNICEF Careers.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Additional information about working for UNICEF can be found here.