Product Manager – Clinical Product Operations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Company Overview

CVS Health is a leading health solutions company that delivers care like no one else can. We help people navigate the health care system — and their personal health care — by improving access, lowering costs and being a trusted partner for every meaningful moment of health.

As one of the most trusted brands in the nation, our deep relationships with more than 100 million members give us a distinct advantage. Centering our work around consumers at an unequaled scale enables us to drive deeper penetration of our health products and services and meet their everyday health needs. We are dramatically reshaping how they experience care, with a unique blend of consumer, health care, and risk management expertise all within one company.

At CVS Health, we are looking to do big things to make life easier for people with diabetes and chronic conditions.  To achieve this goal, we are developing engaging, powerful tools for members to manage their health—informed by latest clinical guidelines and personalization insights based on their claims data.  A crucial part of this is digital engagement, which has been proven to drive better outcomes for the consumer and our business.

Position Summary

We are seeking a Product Manager to lead the intersection of product management and clinical operations for CVS Health's Weight Management product. This role will be responsible for translating clinical and business objectives into scalable product solutions, driving operational performance, overseeing quality assurance and clinical review processes, and ensuring alignment with evidence-based guidelines and regulatory requirements. Obesity is recognized by the American Medical Association (AMA) as chronic disease resulting from genetic, biological, and environmental factors.  A common condition, 40% of American adults have obesity and the GLP-1 market is expected to reach $95B by 2030. 

The Product Manager will work cross-functionally with clinicians, operations teams, technology partners, and vendors to improve member outcomes, optimize program effectiveness, and deliver a best-in-class healthcare experience.

Responsibilities

• Identify opportunities to reduce complexity and increase accessibility, engagement, and impact across product versions and customizations

• Define new or revised capability requirements irrespective of source

• Define user stories, member journeys, and resulting requirements to drive product improvement iterations

• Deliver quantitative analyses that will yield answers to the critical questions at hand. Oversee the successful delivery of timely, accurate analyses.

• Use data-driven insights and a deep understanding of customer needs and market dynamics to identify and prioritize a product backlog that will drive differentiation and value creation.

• Define, refine, and track product key performance indicators

• Support in the articulation of product positioning and differentiation against competition

• Other projects as directed

Capabilities:

The ideal candidate brings a combination strategic and tactical problem solving skills with a “hands-on” orientation, who understands what it takes to drive tangible change, can create a sense of urgency, make decisions quickly, and effectively influence others.  This person should be able to demonstrate:

• A deep enjoyment for getting into the details of how products work and defining the business outcomes required product delivery

• The ability to develop and interpret user stories

• Structured and logical thinking with the ability to identify and define business problems and issues

• The ability to succinctly convey complex issues to a diverse range of constituents, both verbally and on paper at all levels of an organization

• Highly developed project management skills

• Advanced project management and office software application skills (e.g., Powerpoint, Excel, Visio)

• Solid relationship-building skills and the ability to foster effective working relations across a cross-functional team including functional and divisional leaders

• Enjoying working at pace and in a dynamic environment.

• Going beyond expectations by thinking proactively and delivering more than has been agreed

• Intellectual curiosity and tenacity with ability and willingness to learn on the fly to understand and solve complex problems

Required Qualifications:

• 5 + years of experience in product design or product management (graduate level education may substitute for experience)
• 5 + years of experience executing the product development lifecycle
• 3 + years of experience developing, implementing, or overseeing quality assurance processes for clinical programs, including monitoring performance metrics, reviewing member-facing interventions, and driving continuous quality improvement initiatives
• 3 + years of experience effectively working with 10+ colleagues multiple functional areas such as Business Strategy, Commercialization, Clinical Strategy/Support/Operations, Technical Operations, Sales, Customer Support, Finance, Legal, Privacy, and Compliance

Preferred Qualifications:

• Experience working as a clinician (e.g., nurse, dietitian, pharmacist, physician assistant, or other licensed healthcare professional) or partnering closely with clinicians in the design, delivery, or optimization of healthcare products, programs, or services

• Experience managing third-party vendors, strategic partners, or external solution providers, including performance management, requirements oversight, issue resolution, contract adherence, and service delivery governance

• Advanced degree in a business-related or health-related field

• Previous experience working with remote teams

Education:

• Bachelor's degree or equivalent practical experience

Location

This position can work remotely or office from one of the CVS Health corporate locations. Occasional travel is required.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.