Product Manager
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AI Summary
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
As a Product Manager, you’ll have the opportunity to build and launch new product features that deliver meaningful value for our customers and our organization. You will lead and drive strategic initiatives across the full end-to-end product lifecycle, including vision setting, charter definition, planning, requirements, user stories, development, testing, integration (with internal or partner systems), deployment, usage, adoption, customer satisfaction, and continuous improvement.
What We Do:
At First Advantage, it’s our mission to deliver innovative solutions and insights to help our customers manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 30,000 clients. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 17 countries with about 5,000 employees, First Advantage performs over 100 million screens in over 200 countries and territories annually.
Who You Are:
You are self-motivated and ready to “roll up your sleeves." While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion.
As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal.
An Innovator — you see gaps in current processes or workflows as an opportunity to improve and try something new.
A lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested supporting the customer experience and the confluence of people, process, and technology.
What You'll Do:
A successful Product Manager will be the facilitator and planner for all aspects of product management and will drive the activities of the corresponding teams who will build, integrate or enhance any new or existing products in their respective portfolio aligned to the product roadmap using Agile methodology. They will maximize product reusability and repeatability & focus on revenue growth to enable new logo strategic client acquisitions, improved customer experience & teamwork.
Maintain ownership of product planning, development, and lifecycle management, providing guidance and direction to cross-functional teams to execute against product milestones
Collaborate with internal and external stakeholders to translate business requirements, breaking them down into epics, themes, and features and creating actionable user stories with acceptance criteria for the design team to conceptualize and the development team to implement
Validate specifications with internal and external stakeholders to ensure they are consistent with articulated business requirements and deliver the expected results
Document new features and communicate functionality to end users
Actively measure and analyze existing features for opportunities to innovate and improve
Integrate performance metrics, usability studies, research and market analysis into product requirements to enhance user satisfaction
Demonstrate a willingness to experiment, iterate, innovate, and fail quickly
Collaborate with sales, customer success managers, solution experts, technical experts and partners across multiple functions and geographic locations to present and position current and future customer experience offerings
Provide dedicated product support for the NOAM region, ensuring local time zone coverage and alignment with local market needs
Support the strategic vision of having one customer experience across our largest platforms
What You May Need to be Successful:
Bachelor’s Degree or equivalent experience (business or technical field a plus)
Minimum 3+ years in a Product Manager or related role.
Familiarity with product and software development tools, techniques and agile methodologies.
Practical Agile experience - not certifications but actual experience inside an organization in transition for at least 5 years
Strong Technical skills - can speak with and motivate the development team with ideas and thoughts
Strong communication skills with the ability to speak with a variety of external stakeholders, presenting product designs, workflows and functionality.
Experience with DevOps, JIRA, PPT and other tools.
UX / product development experience with customer platforms a plus
The salary range for this position is approximately $110,000 - $130,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
We have great people here and are looking for more. Come join us!
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Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
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