Lead software and IT programs from scope definition and planning through testing, release, and iteration, owning delivery plans and tracking work to meet schedule, scope, and budget. Coordinate cross-functional teams and client stakeholders, resolve blockers, manage communications and relationships, and recommend process and quality improvements.
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Core Responsibilities
Drive programs and projects from planning and scope definition through testing, release and iteration, and go to market, across all phases of the life cycle
Own the delivery plan and track every deliverable against it to ensure on-time, on-scope and on-budget delivery
Act as the single point of contact for all delivery streams: software development, system and infrastructure integrations, certifications, quality assurance and production deployment
Identifies, tracks and eliminates team impediments and process bottlenecks
Resolve and escalate cross-team issues and blockers early, before they affect the schedule
Coordinate across engineering, product management, design, security, network and business stakeholders to maintain transparency and manage expectations
Manage and track all deliverables to the work/project plan, own the plan, ensure on time, on scope and on budget delivery. Collaborate with other delivery leads and engineering managers to align resources to the plan
Work directly with clients at all levels of management, including C-level, to define scope and high-level and detailed requirements, which lead to a delivery plan
Manage relationships with clients, partners, integrators, vendors and internal teams throughout each engagement
Establish communication plans and provide frequent updates to all internal and client stakeholders
Partner with other project managers, delivery managers, scrum masters and senior leaders on resource allocation, prioritization, refinement and scheduling
Recommend internal process, policy, and quality improvements
Foster a culture of teamwork, collaboration, proactive and positive communication
Required Qualifications
Bachelor's degree or higher in Computer Science, Management, MIS, Engineering or a related discipline
3-5+ years delivering software development and related IT projects across multi-faceted teams
Demonstrated experience managing multiple concurrent work streams across a program or major clients
Experience working with both enterprise-level clients and fast-moving agile projects
Experience interfacing with external and internal stakeholders, SMEs and C-level personnel
Experience translating business processes, architecture discussions and requirements into clear deliverables
Possess an eagerness to learn the details of the platform, infrastructure, and services we provide, both technically (how they work) and from a merchant’s perspective (how they are used)
Desired Skills
Strong leadership, decision-making and problem-solving skills
Polished communicator: well organized, detail oriented and hands on
Ability to turn client issues and requests into clear deliverables and well-structured plans
Eagerness to learn how the platform works technically and how merchants use it
Comfortable in a fast-paced, entrepreneurial environment
Experience within the payments and/or financial services industry a plus
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·
Marketing Manager
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