Product Coordinator (US)

Position Type: Full-time

Location: Philippines (Remote)

Schedule:

Onboarding - 6AM - 3PM PHT, Monday to Friday

Post onboarding - Flexible 7AM or 8AM PHT, Monday to Friday

About the Company

Our client is a California-based eCommerce and retail company specializing in practical, space-saving products designed to simplify daily tasks. Their innovative solutions cater to home organization, travel, and outdoor activities, providing customers with functional and stylish products. With a strong focus on quality, efficiency, and user experience, they continue to expand their reach in both online and physical retail markets.

About the Role

We're looking for a highly organized, detail-oriented Product Coordinator who thrives on keeping projects moving, information accurate, and teams aligned.

This role focuses on executing the operational side of product development. You'll become the central point for maintaining product information, coordinating with overseas manufacturing partners, tracking project progress, and ensuring critical product data is accurate and complete.

Success in this role comes from exceptional follow-through, attention to detail, organization, and the ability to independently manage multiple priorities without constant supervision. You'll work closely with Product, Sales, Marketing, and factory partners across Asia while helping improve internal processes and documentation as the team continues to scale.

Responsibilities

• Maintain the Product Information System

  • Maintain accurate product documentation across all stages of development.

  • Record and maintain product specifications, dimensions, weights, materials, quotes, inspection reports, and factory documentation.

  • Consolidate information received through email, WeChat, and internal communications into standardized Excel files and SharePoint.

  • Ensure product information remains complete, organized, and serves as the team's single source of truth.

  • Help eliminate existing documentation backlogs while maintaining current projects.

• Coordinate with Overseas Manufacturing Partners

  • Serve as a key coordinator between the Product team and overseas factories.

  • Track product samples, quotations, testing requests, and production updates.

  • Follow up proactively with manufacturing partners to ensure deliverables are completed on schedule.

  • Coordinate sample shipments and maintain visibility on development timelines.

  • Escalate risks or delays early while helping drive projects to completion.

• Drive Product Coordination Across Multiple Projects

  • Support approximately 40+ products in different stages of development simultaneously.

  • Coordinate information across Product, Sales, Marketing, Sourcing, and factory partners.

  • Prioritize competing requests while ensuring projects continue progressing.

  • Monitor outstanding action items and proactively close open tasks without requiring repeated follow-ups.

• Support Product Development & Sample Validation

  • Coordinate product testing activities and required third-party testing protocols.

  • Compare physical product samples against tech packs and specifications when applicable.

  • Identify inconsistencies between approved specifications and received samples.

  • Maintain documentation of sample evaluations and communicate discrepancies to the Product team.

  • (Nice-to-have) Ability to receive and temporarily store product samples for validation purposes.

• Conduct Product & Market Research

  • Research competitor products, pricing, features, and category trends.

  • Prepare research presentations supporting new product opportunities.

  • Monitor market trends and identify innovative ideas that may influence future product development.

  • Gather relevant product information from retail websites and other sources.

• Improve Processes & Documentation

  • Help document internal workflows and create standardized operating procedures (SOPs).

  • Recommend workflow improvements that increase efficiency and reduce manual effort.

  • Leverage AI tools, including ChatGPT, to improve documentation, organization, and internal processes where appropriate.

Competencies and Qualifications

Must-Have

• Bachelor's Degree or equivalent experience.

• Experience in coordination, documentation, or data management — ideally in product development, sourcing, or supply chain, though adjacent industries are welcome.

• Strong organizational skills with exceptional attention to detail.

• Proven ability to independently manage tasks from assignment through completion.

• Experience maintaining documentation, trackers, databases, or operational records.

• Comfortable working with Microsoft Excel, Outlook, Word, and PowerPoint.

• Comfortable working with email-heavy communication and managing large volumes of information.

• Strong written communication and proactive follow-up skills.

• Ability to work independently while knowing when to ask questions or escalate issues.

• Comfortable working across multiple projects simultaneously.
  

Nice-to-Have

• Ability to receive physical product samples at home and check them against tech packs.

• Prior experience or familiarity with the consumer goods and housewares industry.

• Familiarity with physical consumer products or retail products.

• Experience using Asana or similar project management software.

• Experience using ChatGPT or AI tools to improve workflows, automate repetitive tasks, or create documentation.

Success Metrics

• Become the team's trusted owner of product documentation.

• Significantly reduce documentation and specification backlogs.

• Maintain accurate records with minimal errors.

• Consistently follow through on assigned tasks without requiring repeated reminders.

• Build effective working relationships with factory partners and internal stakeholders.

• Begin identifying opportunities to improve existing workflows and documentation.

What We Offer

• 100% Remote Work – Work from anywhere in the Philippines.

• Fringe benefits and 13th month pay eligibility

• Career Growth Opportunities – Gain hands-on experience, mentorship, and continuous learning.

• Collaborative & Innovative Team – Work alongside skilled professionals who value excellence.

Application Process

We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.

The interview process includes a Recruiter Interview, Assessment, and Client Interview/s. As part of the process, candidates complete a hands-on task during the technical interview.

Throughout each stage, we keep you informed and provide feedback as quickly as possible, ensuring you feel valued and supported throughout your journey with us.