Processing Manager

Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet—recognized as a Top Mortgage Employer by National Mortgage Professional.

Job Summary

The Processing Manager is responsible for ensuring the processing function achieves maximum production. Primary responsibilities include the supervision of a team of loan processors to ensure that mortgage loan packages are processed according to established policies and procedures of the Company and applicable Investors and/or Agencies.

Essential Duties and Responsibilities

• Manages the processing function focused on daily workflow and pipeline management. Works closely with the production team to ensure loans are moving through the approval process.
• Provides and promotes a high standard of customer service for internal and external customers. Ensures the processing team is in compliance with all applicable laws, regulations and guidelines.
• Performs human resource management activities including evaluating performance, recruiting and retaining top talent.
• Handles exception items. Resolves complex and escalated items.
• Tracks performance and monitors daily business. Prepares, reviews and distributes reports.
• Miscellaneous duties as assigned.

Position Requirements

Education

• High school diploma or equivalent required

Experience

• Minimum five years mortgage processing experience
• Minimum three years supervisory experience required

Functional/Technical Skills

• Effective written and verbal communication skills
• Demonstrated ability to manage workflow and priorities
• Full understanding of retail loan processing/closing requirements
• Working knowledge of mortgage loan documents, loan origination program and underwriting guidelines
• Demonstrates a commitment to quality customer service
• Strong attention to detail
• Well organized with the ability to multi-task
• Demonstrates strong time management skills with the ability to meet deadlines
• Direct experience in coaching and mentoring others
• Proficient in all compliance-related regulations including RESPA
• Strong mathematical skills
• Strong PC skills (MS Office products) and experience with mortgage origination systems

Environmental/Physical Demands

Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.

Benefits 

Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.

Planet Home Lending does not accept unsolicited resumes or candidate submissions from recruiters or employment agencies. In the absence of an enforceable, fully executed agreement for a specified position, Planet Home Lending has no obligation to pay any compensation or recruiter fee of any kind. In the event a recruiter, agency or other similar third-party submits a resume or candidate without a valid binding agreement, Planet Home Lending explicitly reserves the right to pursue and hire those candidate(s) without any obligation or compensation to the referring party. Any unsolicited resumes, referrals, or candidate submissions, including those communicated to a member of the Human Resources team or a hiring manager, shall be deemed the property of Planet Home Lending.  If you or your agency would like to be considered as a future recruiting partner, please email HR-Recruiting@planethomelending.com.