Process Improvement Specialist

Process Improvement Specialist

The primary responsibility of the Process Improvement Specialist is to help identify and correct inefficiencies in work processes ensuring completeness and timeliness to meet established standards. This entry level position supports the Case Processing Operation Center (CPOC) within our Defense and Intel Operating Group. 

Key Role/Responsibilities

• Collaborate with Operations and department leaders to improve and optimize work systems
• Analyze relevant data, case items and function processes to determine process improvements or alternate workflows
• Create tools and methods to resolve issues with case items or functions; improve quality and accuracy
• Perform audits and testing of internal systems
• Database management
• Report results to appropriate department and/or customer leadership teams
• Monitor and ensure compliance with customer performance standards and defined metrics
• Maintain attention to detail
• Other assignments/projects as needed to support department, contract, or business needs. 

Basic Qualifications:

• Coding within Visual Basic within Microsoft Access/Excel experience
• Interpret and analyze data
• US Citizenship, due to nature of work performed and contract requirement
• Must pass a government background investigation

Additional Qualifications:

• Experience with Database management, Python and C++ , or other HTML, and PIPS macros
• Excellent written, oral, and interpersonal communication
• Excellent customer service skills
• Ability to problem solve
• Must be able to work flexible schedule; ability to adjust to changing workload
• Experience working in the Government services industry is preferred

Physical Requirements:

• Position requires the ability to sit for extended periods of time.
• Work is performed using company furnished laptop or desktop.
• Work will be mostly remote with occasional onsite requirements when directed

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.