Principal Services Portfolio Manager

Why UKG:  

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the Team:
You’ll join the Adoption & Value Realization team, focused on helping customers unlock the full value of their UKG solutions. This team connects learning, enablement, and customer outcomes to drive long-term success and measurable business impact. We partner across sales, customer success, and product teams to create scalable programs that support customers throughout their lifecycle.

About the Role:
You’ll lead the strategy and execution of monetized learning and enablement offerings. Your work will help expand revenue opportunities while improving customer adoption and outcomes.

You’ll define and execute a go-to-market strategy for premium learning, enablement, and adoption services
You’ll package and launch scalable offerings such as certifications, advanced training, and advisory services
You’ll partner with sales, customer success, and go-to-market teams to build repeatable sales motions
You’ll enable sales teams with tools, messaging, and training to position learning solutions effectively
You’ll support customer lifecycle engagement by aligning offerings to customer needs and growth opportunities
You’ll drive pipeline and revenue growth through strategic program development
You’ll establish governance models and track performance using key metrics and insights

About You
Basic Qualifications:

• Experience in business development, program management, or a related field
• Demonstrated expertise building or scaling revenue-generating services or programs
• Ability to collaborate effectively across teams to drive shared outcomes
• Understand the customer lifecycle and how to align solutions to customer needs
• Experience participating in and responding to RFP's 

Preferred Qualifications:

• Experience in software-as-a-service (SaaS) or human capital management technology
• Background in learning, enablement, or certification programs strongly preferred
• Experience driving monetization strategies or commercial offerings
• Familiarity with UKG solutions or similar platforms

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer   

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster      

UKG participates in E-Verify. View the E-Verify posters here.  

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. 

The pay range for this position is $129,500 to $186,100. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits