Principal, Program Management

Summary

Your role in our mission

•    Acts as the point of contact for all Project Management Office topics with the client
•    Develops, refines, and manages all Project Governance for the account
•    Assisting in the monitoring and tracking of all Service Level Agreements
•    Manages formal client correspondence including Corrective Action Plans and Internal account improvement initiatives
•    Oversees assigned Project Management personnel for their engagement. Assigns work and provides direction regarding timeliness and completion of project objectives.
•    Manages resource assignment and allocation and provides resource utilization forecasts
•    Works closely with the Account General Manager and Application Delivery Manager to hit account goals and objectives
•    Provide a centralized management structure for all project management functions, including:
o    Change Control management:  Experienced in managing system and business changes through a defined change control model
o    Schedule Management:  Knowledgeable in the use of scheduling tools such as MS Project/MSPO to manage a portfolio or client projects
o    Deliverable Management - identify, track, and manage
o    Risk/Issue/Action Management:  Manage to the Risk Management plan
o    Communication Management: Responsible to produce all contractual artifacts including status reports
o    Project Governance Updates:  Maintain and evolve as necessary
o    Mentor, coach and effectively transfer expertise to others
o    Ensure that the PMO is helping deliver our projects to exceed client expectations

What we're looking for

• Minimum 3 years’ experience managing a PMO, preferably experienced in standing up a PMO
• Minimum 5 years’ experience managing large scale Information Technology projects
• PMP certification required
• Conveys an expert-level knowledge of project management and associated methodologies, techniques, processes, and approaches - exudes credibility as a subject matter expert
• Ability to build a strong network and relationships at executive levels with technology and solutions, customers, and vendor groups

What you should expect in this role

• Fully remote opportunity with the option to work anywhere within the United States
• Opportunities to travel through your work (0-10%)
• Willingness to work a flexible schedule to accommodate business needs and travel as required
• Video cameras must be used during all interviews, as well as during the initial week of orientation

The deadline to submit applications for this posting is December 30, 2026