Principal Analyst, Customer Insights

Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. 

We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.

For more information, visit arcadia.io

Why This Role is Important to Arcadia 

The Principal Analyst, Customer Insights is a senior individual contributor responsible for shaping analytic strategy and delivering high-impact insights across complex, enterprise-level customer engagements. This role operates as the highest-level analytic authority within Customer Insights, driving methodological rigor, influencing business strategy, and ensuring analytics directly support contractual commitments and measurable performance outcomes. 

This individual will lead the most complex analytic initiatives, serve as a strategic partner to executive stakeholders, and elevate analytic standards across the function. Given the scale, visibility, and complexity of the work, this role requires deep healthcare domain expertise, advanced technical capability, strong executive presence, and the ability to operate autonomously in ambiguous environments. 

What Success Looks Like

In 3 months

• Develop deep understanding of enterprise data architecture, reporting commitments, and performance objectives 
• Establish credibility as a strategic analytic partner to senior leaders 
• Provide guidance on complex analytic workstreams and influence prioritization decisions 

In 6 months

• Drive measurable improvements in analytic quality, scalability, and efficiency 
• Lead cross-functional initiatives requiring advanced methodological expertise 
• Serve as trusted advisor on medical economics and performance strategy 

In 12 months

• Be recognized as an enterprise subject matter expert across analytics, medical economics, and quality performance 
• Influence strategic decisions through data-backed recommendations 
• Demonstrate measurable impact on customer performance outcomes and business growth 
• Build durable analytic infrastructure and frameworks that scale across engagements 

• Define and lead analytic strategy across large-scale, high-visibility customer engagements 
• Architect advanced analytic frameworks supporting medical economics, performance measurement, population health, and value-based care initiatives 
• Serve as the senior-most analytic escalation point for complex methodological or data integrity questions 
• Translate contractual requirements and strategic objectives into measurable analytic roadmaps 
• Drive cross-functional alignment across Product, Engineering, Actuarial, Data Science, Finance, and Customer Success 
• Ensure technical excellence and rigor in all analytic deliverables; establish quality standards and governance practices 
• Identify scalable opportunities for automation, reusable intellectual property, and analytic innovation 
• Present insights and strategic recommendations to senior and executive-level stakeholders 
• Mentor and develop Lead, Senior, and Data Analysts, elevating analytic capability across the team 
• Influence product and roadmap decisions through data-driven thought leadership 

• 8–10+ years of healthcare analytics experience, with strong payer experience preferred 
• Deep expertise in medical economics, claims data analysis, quality performance measurement, and value-based care 
• Advanced SQL proficiency, including optimization of complex queries in large data environments 
• Experience designing analytic methodologies and scalable frameworks 
• Demonstrated success influencing senior or executive stakeholders 
• Proven experience leading large, complex analytic initiatives with significant business impact
• Strong data storytelling and executive-level communication skills 
• Experience mentoring and elevating senior analytic talent 

• Experience supporting large, enterprise healthcare contracts with performance guarantees 
• Experience working within AWS or large-scale cloud data environments 
• Proficiency in Python or R for advanced analytics 
• Experience integrating predictive modeling or advanced statistical techniques into operational analytics 
• Experience shaping product or analytics roadmaps at a strategic level 
• Experience using AI tools to enhance your coding and workflows as they relate to analytics 

• Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care  
• A flexible, remote friendly company with personality and heart  
• Employee driven programs and initiatives for personal and professional development   
• Become a member of the talented, energized, diverse and purpose-driven Arcadian Community

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.