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AI Summary
The coordinator will manage prescription order processing by submitting and tracking orders through the LifeFile platform while ensuring 100% data accuracy. They will also serve as the primary point of contact for patients and pharmacies to resolve order issues and maintain strict HIPAA compliance.
Job Title: Patient Support & Prescription Order Coordinator
Location: Remote (U.S. Hours)
Type: Full Time
About the Role
We are seeking a detail-oriented Patient Support & Prescription Order Coordinator to handle patient communications and manage prescription order processing for a growing U.S. healthcare organization. In this role, you will work closely with patients and compounding pharmacies to ensure smooth, accurate, and timely order fulfillment.
Key Responsibilities
- Submit and track prescription orders to compounding pharmacies using LifeFile.
- Review patient details and prescription data to ensure 100% accuracy before submission.
- Communicate professionally with patients via phone, email, or chat regarding order statuses, updates, and administrative questions.
- Follow up directly with pharmacies to resolve missing information, delays, or order clarifications.
- Maintain strict confidentiality and adhere to all HIPAA guidelines while updating patient records.
- Collaborate with internal healthcare staff and learn the organization's proprietary platform.
Qualifications
- Must-Have: Hands-on experience submitting orders to compounding pharmacies via LifeFile (candidates with closely related compounding pharmacy order-processing experience may be considered).
- Direct experience working within the U.S. healthcare system and workflows.
- Excellent written and verbal English communication skills (Bilingual English/Spanish is a big plus!).
- Strong working knowledge of HIPAA compliance and medical data privacy.
- High attention to detail, strong computer literacy, and a reliable remote work setup (stable internet, computer, quiet workspace).
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