Portuguese Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Portuguese Speaking Jobs In Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and business process outsourcing firms, connecting exceptional talent with world-class organisations across the continent. With a proven track record of placing thousands of multilingual professionals into rewarding careers, we pride ourselves on delivering a seamless, supportive, and premium candidate experience from the very first contact. At Mercier Consultancy Group, we don't just find you a job — we build the foundation for a thriving international career.

Job Overview

We are actively seeking motivated and customer-focused Portuguese-speaking professionals to join our expanding Customer Support Services team based on-site in Sofia, Bulgaria. This exciting Portuguese Speaking Jobs In Bulgaria position in Bulgaria offers you the opportunity to represent globally recognised brands while delivering outstanding service to Portuguese-speaking customers across multiple communication channels. Whether you are an experienced customer support specialist or an enthusiastic newcomer ready to launch your international career, this role presents a compelling and well-rewarded opportunity in the heart of Southeast Europe.

Key Responsibilities

• Deliver high-quality customer support to Portuguese-speaking clients via telephone, email, and live chat in a professional and timely manner
• Identify, investigate, and resolve customer queries, complaints, and technical issues efficiently while maintaining the highest standards of customer satisfaction
• Accurately log and update customer interactions, case details, and resolutions within the company's CRM and support ticketing systems
• Collaborate closely with internal teams and escalate complex issues to senior support specialists or relevant departments when required
• Maintain up-to-date knowledge of client products, services, policies, and procedures to ensure accurate and confident customer communication
• Meet and consistently exceed individual and team performance KPIs including customer satisfaction scores, response times, and first-contact resolution rates
• Contribute to a positive, inclusive, and high-performance team environment within the Customer Support Services department
• Participate actively in ongoing training sessions, quality assurance reviews, and coaching programmes to continuously develop your professional skills

Requirements

• Native or fluent Portuguese language skills (both spoken and written) are essential for this role
• Valid EU passport or the legal right to work within the European Union (mandatory)
• A strong customer-first mindset with excellent listening, communication, and problem-solving abilities
• Previous experience in Customer Support Services, call centre environments, or client-facing roles is advantageous but not strictly required
• Comfortable working on-site in Sofia, Bulgaria, within a structured shift-based schedule
• Proficient working knowledge of standard computer applications, CRM platforms, and digital communication tools
• A positive, adaptable attitude with the ability to thrive in a fast-paced, multilingual customer support environment

Benefits

What We Offer

• Competitive Monthly Salary reflective of your experience and skills
• Fully Paid Training programme to ensure you are set up for success from day one
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival
• Monthly Performance Bonus rewarding your dedication and outstanding results
• €1,500 Signing Bonus awarded as a one-time payment to all new hires upon joining
• Clear career progression pathways within a fast-growing international Customer Support Services organisation
• A vibrant, multicultural workplace environment in one of Europe's most exciting and affordable capital cities
• And Much More...

Life in Bulgaria

Relocating to Bulgaria means embracing a lifestyle that is rich in history, culture, and natural beauty — all at a remarkably affordable cost of living compared to most Western European capitals. Sofia, the vibrant capital of Bulgaria, is a modern, cosmopolitan city where ancient Roman ruins sit alongside contemporary shopping centres, world-class restaurants, and a thriving nightlife scene. Bulgaria enjoys a pleasant continental climate with warm, sunny summers and mild winters, making it a genuinely enjoyable place to live and work year-round. The country's stunning mountain ranges, scenic Black Sea coastline, and numerous UNESCO heritage sites ensure that your weekends and holidays are always filled with adventure and discovery.

For Portuguese-speaking professionals exploring jobs in Bulgaria, the transition is made even smoother by Bulgaria's exceptionally welcoming expat community and the truly international atmosphere of Sofia's business districts. Bulgaria offers an excellent standard of living, with outstanding cuisine, modern public transport, and a thriving arts and cultural scene that continues to grow year on year. The cost of everyday life in Bulgaria — from dining out and groceries to entertainment and accommodation — is among the most competitive in the European Union, meaning your salary goes significantly further here than in many other European destinations. With a fully paid relocation package provided by Mercier Consultancy Group, your journey to building a new life in Bulgaria has never been more accessible or more exciting.

How to Apply

If you are a fluent or native Portuguese speaker ready to seize one of the most rewarding Portuguese-speaking jobs in Bulgaria available today, we would love to hear from you. This is your opportunity to join a globally recognised Customer Support Services team, enjoy a generous compensation and benefits package, and build a truly fulfilling international career in the beautiful city of Sofia. Click Apply Now to submit your application and one of our dedicated recruitment specialists at Mercier Consultancy Group will be in touch with you promptly to guide you through the next steps. We look forward to welcoming you aboard — your new adventure starts here.