Portuguese Speaking Customer Service for Food & Beverage -Remote in Greece

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative within the Food & Beverage industry. This role is ideal for individuals who are passionate about food culture and enjoy assisting customers in a vibrant and dynamic environment.

Responsibilities

• Provide outstanding customer service to Portuguese-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with inquiries regarding food and beverage products, orders, and services.
• Handle customer complaints and feedback professionally, ensuring a timely and satisfactory resolution.
• Collaborate with internal teams to address complex customer issues and enhance the overall customer experience.
• Maintain up-to-date knowledge of product offerings, promotions, and company policies to assist customers accurately.
• Document all interactions with customers to provide insights for service improvement.
• Promote the company’s values and create positive and lasting customer relationships.

Requirements

• Fluency in Portuguese and English (additional languages are a plus).
• Previous experience in customer service, ideally in the Food & Beverage sector.
• Strong communication and interpersonal skills, with a customer-oriented approach.
• Ability to manage complaints and provide effective solutions.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.
• Passion for the food and beverage industry and a desire to help customers find the best products for their needs.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks