Portfolio Manager

Cardiff, Inc.

Portfolio Manger

Location: Remote (U.S)

Employment Type: Full Time

Department: Renewals

WHY THIS ROLE MATTERS

Cardiff’s growth depends on the strength of its client relationships. As a Portfolio Manager, you are the anchor of that relationship, the person our clients trust to guide them through renewals, capitalize on new funding opportunities, and ensure their long-term success with Cardiff. This is not a passive account maintenance role. It is a revenue-generating, relationship-first position that sits at the intersection of sales, strategy, and service. The work you do directly impacts client retention, portfolio performance, and Cardiff’s continued expansion across diverse industries nationwide.

POSITION SUMMARY

Cardiff is looking for a proactive Portfolio Manager to oversee and expand a dedicated book of active clients. In this capacity, you will cultivate enduring partnerships, recognize strategic opportunities for renewal or upsells, and act as the central liaison across the entire client journey.

We are searching for a consultative professional who excels in high-velocity settings, demonstrates superior relationship oversight, and possesses a documented history of accelerating revenue within established accounts.

WHAT SUCCESS LOOKS LIKE

Drive recurring revenue growth through disciplined renewal management, proactive risk mitigation, and precise forecasting to ensure superior client outcomes across your entire book of business.

FIRST 30 DAYS: FOUNDATIONAL KNOWLEDGE

• Complete onboarding and develop a working understanding of Cardiff’s products, funding criteria, and renewal process.
• Shadow senior team members and review existing client accounts to understand portfolio composition and relationship history.
• Get up to speed on Salesforce CRM workflows, internal tools, and cross-functional team processes.
• Establish initial contact with key accounts and begin building rapport with existing clients.

DAYS 31–60: PIPELINE EXECUTION

• Take full ownership of your assigned book of business and begin managing active renewal conversations independently.
• Build and maintain an accurate renewal pipeline in Salesforce, with reliable forecasting of upcoming opportunities.
• Identify upsell and capital expansion opportunities within the existing portfolio and begin converting them.
• Conduct initial business reviews with priority accounts and establish a cadence for ongoing client engagement.

DAYS 61–90: PERFORMANCE IMPACT

• Consistently meet or exceed monthly renewal and revenue targets, demonstrating measurable portfolio performance impact.
• Operate with full independence across your portfolio, proactively identifying at-risk accounts and taking corrective action before churn occurs.
• Deliver regular portfolio health analysis with forward-looking insights to leadership on retention trends and growth opportunities.
• Be recognized as a trusted strategic partner by your clients, someone they proactively reach out to, not just respond to.

KEY RESPONSIBILITIES 

• Take full ownership of an active client book, serving as the primary strategic partner.
• Initiate proactive consultation to align funding solutions with client business objectives and expansion plans.
• Champion account retention through high-touch service and disciplined relationship management.
• Detect and capitalize on strategic opportunities for renewals, capital increases, and service expansions.
• Govern a robust renewal pipeline with high accuracy in forecasting portfolio performance.
• Execute regular business reviews to deepen partnerships and ensure continued strategic alignment.
• Liaise across internal underwriting, operations, and leadership to deliver an integrated client journey.
• Maintain precise data integrity and account history within the Salesforce CRM environment.
• Consistently surpass established revenue benchmarks for monthly and annual portfolio renewals.
• Analyze portfolio health metrics to implement proactive engagement and retention improvements.

REQUIRED QUALIFICATIONS

• Minimum of 2 years within customer success, account management, or revenue-generating renewal functions.
• Background in fintech, commercial lending, or merchant cash advance ecosystems.
• Demonstrated success in overseeing client portfolios and exceeding established financial objectives.
• Exceptional aptitude for persuasive communication, professional negotiation, and long-term relationship cultivation.
• Disciplined organizational skills with a mastery of high-velocity time management.

WHO YOU ARE

• You are highly organized and naturally proactive
• You thrive in fast-moving environments with evolving priorities
• You enjoy solving operational problems and improving systems
• You communicate clearly and follow through consistently
• You balance strategic thinking with a willingness to execute

THIS ROLE MAY NOT BE A FIT IF YOU:

• Prefer highly structured corporate environments
• Need extensive direction or oversight
• Dislike fast-changing priorities
• Prefer maintaining systems over building and improving them

HOW WE WORK

• High ownership and accountability
• Fast-moving, low-bureaucracy environment
• Collaborative and solutions-oriented culture
• AI-assisted workflows and continuous improvement encouraged
• Strong preference for people who improve systems, not just maintain them

BENEFITS & PERKS

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement framework to ensure long-term financial security.
• Flexible Paid Time Off (PTO) and observed holidays to promote sustainable performance and balance.
• Remote-first flexibility complemented by strategic home office infrastructure support.

TOOLS & ENVIRONMENT

Our team works in the following tools,  familiarity is a plus, not a requirement:

• Salesforce
• Google Workspace
• Slack
• Zoom

Cardiff, Inc., is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.