Polish Speaking Customer Service for Biotechnology industry -Remote in Greece

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Polish Speaking Customer Service Representative in the Biotechnology industry. This role presents a fantastic chance to support clients in a fast-growing sector, ensuring they receive the highest level of service and assistance with their needs.

Responsibilities

• Provide expert customer service to Polish-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries regarding biotechnology products, services, and technical support.
• Process orders, manage account information, and handle returns and exchanges with accuracy.
• Resolve customer complaints and issues professionally, ensuring a positive customer experience.
• Collaborate with internal departments to address complex client inquiries and ensure timely resolution.
• Maintain up-to-date knowledge of industry trends, product lines, and company policies.
• Document customer interactions and feedback for continuous improvement initiatives.

Requirements

• Fluency in Polish and English, both written and spoken.
• Experience in customer service, preferably in the biotechnology or pharmaceutical industry.
• Strong communication and interpersonal skills.
• Ability to troubleshoot and resolve issues efficiently while maintaining customer satisfaction.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.
• Willingness to learn about biotechnology products and industry standards.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks