Platform Operations Specialist

Who we are - We are web-based video-on-demand networks with a focus on adult entertainment, based out of Downtown Miami. We are a group of creative souls with diverse backgrounds. If you are also a true believer of work hard & play hard, this is the place to be. At PSM, you will enjoy a fun & casual environment, team-building retreats, startup spirits, and great benefits. 

What we do - We discover what excites the world and deliver it seamlessly to our members! We are the creators of top sites you know and love. We are leading the industry by using cutting-edge technologies to deliver top-quality content. Our content and websites are published exclusively and enjoyed by millions of fans worldwide. 

What we are looking for - Paper Street Media, LLC is hiring for a FULL-TIME Platform Operations Specialist.  This role owns the day-to-day operational execution of our members area: QA, sales tracking and reporting, promo execution, price verification, monitoring of upsell, cross-sell and onboarding flows, and analysis of how members actually use the app.

You will report to the Growth Lead, within the Growth Operations team, and will directly support the team's strategist by taking operational execution off their plate. You will work closely with Tech to surface needs, document requirements clearly, and help sort out priorities. This job is a REMOTE position.

The job will expose you to the content of adult nature. If this is something you are not comfortable with please do not apply. 

We will contact you via email only. We will not contact you via phone calls or any 3rd party messaging system. Please be aware of any job offer scam.

The job will start on a 90-day probationary period. Learn more about us here (link to http://paperstreetmedia.com/)

What You'll Be Doing:

• Run continuous QA on the members area: flows, new features, releases, and error states. Catch what is broken before a member does.
• Verify and validate that displayed pricing is correct across every touchpoint of the members area, systematically and on a recurring basis.
• Execute promo launches and takedowns, confirming that each one starts and ends exactly as defined.
• Track, control, and report on members area sales, keeping visibility current for the team.
• Monitor the performance of upsell, cross-sell, and onboarding flows, and identify drop-offs and opportunities.
• Review how members actually use the application and turn those observations into concrete improvement proposals.
• Support the user segmentation work already owned by a teammate, contributing execution and complementary analysis.
• Analyze sales and behavior from our reports and data, and turn that analysis into actionable conclusions.
• Partner with Tech to surface members area needs, document them clearly, and help sequence priorities.
• Interpret what the sales and strategy teams want to achieve and translate it into concrete operational execution.
• Take on additional responsibilities as needed to support overall goals.

Must Haves:

• 4-6 years of experience in digital operations, growth operations, product operations, or e-commerce operations, with a demonstrable track record of execution in a fast-paced environment.
• Advanced, daily use of AI applied to your actual work, specifically with Claude. We want to see tools, automations, or workflows you built yourself, not occasional conversational use.
• Real UX sensibility: you understand why a flow fails and can describe friction from the user's point of view.
• Functional understanding of sales. You don't need to be an expert - that's what your teammates are for - but you do need to correctly interpret a commercial objective and land it in execution.
• Exceptional attention to detail. In this role, a wrong price or a promo that doesn't switch off is a revenue problem.
• Comfort working with data: reading reports, cross-referencing information, and reaching actionable conclusions without depending on others.
• Enough technical aptitude to hold your own with Tech: you understand and communicate technical concepts, even if you don't code.
• Full autonomy and comfort with ambiguity. Executor profile: you take ownership and you finish.
• Experience working with Slack, Google Suite, JIRA, and Asana.

Nice to Haves:

• Experience within the adult entertainment industry, or with an existing network of partner and platform relationships.
• Experience in subscription or recurring membership businesses, especially in retention and post-login monetization.
• Prior experience with product QA or pricing QA.
• Ability to pull data on your own (SQL, dashboards, or equivalent).