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AI Summary
Review user accounts and transactions to identify fraudulent behavior using internal tools and established guidelines. Maintain high quality and productivity standards while escalating complex cases that fall outside standard operating procedures.
About the Role:
Platform Integrity Analysts are responsible for reviewing user activity, identifying fraudulent behavior, and ensuring accurate, fair outcomes. This is an execution-focused role centered on consistent, high-quality review work within established guidelines. Success in this role is driven by productivity, accuracy, and adherence to SOPs.
This is a full-time, temporary role for 1 year, that can be held from one of our US offices or remotely in the United States.
Role Responsibilities:
- Review user accounts and transactions for fraudulent activity using internal tools
- Meet performance expectations
- Apply SOPs to make accurate, consistent decisions
- Maintain quality standards
- Escalate cases that fall outside defined guidelines
- Accurately track time, follow schedules, and maintain operational discipline
- Stay current on fraud trends, tools, and process updates
Minimum Requirements:
- Independently executes standard workflows with moderate complexity and consistent accuracy
- Strong attention to detail and ability to follow defined processes
- Ability to work efficiently in high-volume, repetitive workflows
- Sound judgment within established guidelines; knows when to escalate
- Reliable, consistent execution with minimal rework
- Comfortable with tools, data, and case-based review work
- Strong time management and accountability
- Must be available to work weekends
Preferred Requirements:
- Previous experience in fraud detection, trust & safety, risk operations, or account review environments
- Experience using case management platforms, handling repetitive workflows while maintaining attention to detail and accuracy
- Familiarity with Google Workspace tools including Google Sheets, Docs, and Gmail
- Experience communicating and collaborating in Slack or similar platforms
- Comfortable navigating multiple systems and tools simultaneously in a fast-paced operational environment
- Experience working in KPI-driven environments with productivity and quality expectations
- Ability to adapt quickly to changing SOPs, fraud tactics, and operational priorities
Compensation:
At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The hourly salary rate for this position is $22.65. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
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