Physician Services Coordinator

About Altais:

At Altais, we’re on a mission to improve the healthcare experience for everyone—starting with the people who deliver it. We believe physicians should spend more time with patients and less time on administrative tasks. Through smarter technology, purpose-built tools, and a team-based model of care, we help doctors do what they do best: care for people. 

In this role, the Physician Services Coordinator, serves as the internal primary contact for all service lines provided by Altais to their physicians. The Physician Services Coordinator support day to day administrative operations and provide exceptional physician service to network physicians and office staff; assists and monitors physician participation from the point of entry throughout their tenure with Altais. These includes advocating internally and externally on current and future products, services, and operational processes; actively and positively promote Altais’ overall strategic goals, core values, and communications; supports the development, maintenance and overall enhancement of relationships with Altais physicians and their staff. The role also services as primary patient portal representative; ensuring smooth transition for physicians and office staff.

You will focus on:

• Positively supports organizational and departmental strategies and goals.  Promotes overall tone, providing outstanding physician service (written and verbal); ensuring high quality professional communication and timely service to the network.  Promotes positive relations with physicians and office staff ensuring long-term, helpful relations. 

• Acts as an internal and external liaison and resource to Altais Physician Services Representatives II, physicians and office staff; primary focus on representing Altais Physician Services Department and resolving challenges in an expedited manner. 

• Independently works with internal departments to communicate challenges and deficiencies on behalf of the physician network and expedites resolution.   Escalates challenges to direct supervisor or appropriate department.  Utilizes and applies Altais’s systems, policies and procedures and tracking tools to ensure challenges are resolved and tracked in an efficient and timely manner. 

• Serves as the first contact for physician network support for Altais’s electronic network tools). Deploys EpicLink and the Provider Engagement Portal to contracted Altais offices.  Works internally and externally; providing education, training, and day to day support. 

• Participate(s) and represents Physician Services in multi-department work groups when appropriate; problem solving/resolution (access, quality of care, claims issues); responsible for the documentation, communication, tracking/trending, completion of tasks for Physician Services.

• As new physicians are recruited, you will support internal departments with onboarding new physicians and staff that are joining Altais or existing groups and practices.  Assist, as needed, account set ups, agreements, and paperwork to ensure best practice utilization with Altais products, e-tools, tools and services. 

• Facilitate, support and complete administrative tasks associated with physicians and office staff requests.  Identify, track and trend physicians, staff and/or practices that are entering, retiring, or relocating Altais. 

• Schedule and facilitate internal and external meetings, as necessary, to ensure all relevant issues are discussed and resolved (i.e. contracting, claims, administrative issues); promote positive relationships between the Providers and Altais.

• Attend relevant meetings, develop and manage work plans, to track and report trends, issue accurate minutes and facilitate appropriate follow up in timely manner

• Educate physician practices regarding new and existing policies and procedures, including but not limited to medical management review processes, claims payment policies and processes, clinical coding policies and processes.

• Review and understand existing policies to ensure maximum compliance, troubleshoot issues raised by providers and distribute any needed materials; identify non-compliant providers, and providers with member complaints.

• Develops and maintains knowledge level of Altais’s services and product line offerings. 

• Perform additional duties and projects as assigned by leadership.

The Skills, Experience & Education You Bring

• Required Education: BA/BS degree or equivalent experience of 4 years working in direct managed health care administration or Physician office administration

• Minimum Experience: 2- 3 years of Patient and Physician portals and EMH or EMR system experience, preferred

The Base Salary for this position is $51,750 - $62,100/year

In addition, we provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

• Excellent medical, vision, and dental coverage

• 401k savings plan with a company match

• Flexible time off and 9 Paid Holidays

You Share Our Mission & Values:

Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate’s qualifications, skills, and experience.

Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our ‘CPRA Privacy Notice for California Employees and Applicants’ to learn how we collect and process your personal information when you apply for a role with us.

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.