Physician Practice EMR Support Specialist

Job Title & Specialty Area: Physician Practice EMR Support Specialist

Department: Community EMP Services

Location: Dallas, TX

Shift: 8:00 AM to 5:30 PM

Job Type: Remote 

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:
Responsible for successful deployment of EMR services to community pediatric practices and facilitating strong, productive relationships between CMC and those physician practices. Under general supervision, organizes and conducts moderately complex training programs and provide end user support for the EMR implementation to community pediatric practices . Develops instructional materials and conducts training assessments and assess efficacy of program. Supports the analysis, planning, design, development and build of EMR systems, provide application / system testing, documentation of system procedures, provides training, provides go-live support, and serves as primary point of contact for on-going implementation support and troubleshooting. Bridges the procedural and workflow routines into hands-on instruction and support. Provide user demonstrations. Responsible for developing and maintaining strong, productive, ongoing relationships with pediatric practices. Works as the liaison between the pediatric practice and the build team.

Responsibilities:

• Implementation: Works directly with community physician practices on EMR training and implementation support. Provide user demonstrations. Responsibility for participating in evaluating physician practices, conducting current state assessments, requirements gathering and definition, future state design and application build activities. Responsible for design, plan, organize and facilitation of computer and procedural training programs and continuing education. Supports the analysis, planning, design, development and build of EMR systems, provide application / system testing, documentation of system procedures, provides training, provides go-live support, and serves as primary point of contact for on-going implementation support and troubleshooting. Bridges the procedural and workflow routines into hands-on instruction and support.
• Support, Maintenance and Troubleshooting: Responds to training and support calls / issues. Monitor, acknowledge, resolve, document and/or escalate any issues. Coordinate updates and enhancements to software and hardware patches, service packs, and version upgrades with customers and IT department. Provides on-going support. Develop and maintain documentation for system training procedures.
• Relationship Support / Management: Responsibility for developing and maintaining strong relationships with physician and administrative leaders of practices. Provides training support to physician practices. Identifies, encourages and supports a network of strong super-users / training liaisons in each practice. Participates in go-live events, meetings, demos, etc
• Administrative: Responsibility for administrative duties as required, including: preparing documentation / reports. Attend meetings as appropriate and as needed.
• Ensure the integrity of training documentation. Work closely with IT resources and coordination with IT resources during upgrades, application/system patches to support training. Monitor industry changes and system updates to revise training programs and incorporate changes. This is meant to encourage individuals to stay “current” in their defined discipline and continue their professional development. Strong written and oral communication skills required. Clearly communicate with any customers regarding a variety of issues related to troubleshooting, project management, ongoing production maintenance, or implementation activities. Produce clear, concise documentation and contribute to training materials

How You’ll Be Successful:

WORK EXPERIENCE

• At least 3 years of clinical systems training and/or user support experience required

• Four-year Bachelor's degree or equivalent experience. Bachelor's degree in Information Technology, Education or related field or equivalent experience required. Required

• Epic certification Preferred

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

 Holistic Benefits – How We’ll Care for You:

· Employee portion of medical plan premiums are covered after 3 years.

· 4%-10% employee savings plan match based on tenure

· Paid Parental Leave (up to 12 weeks)

· Caregiver Leave

· Adoption and surrogacy reimbursement 

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.