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The scheduler is responsible for managing patient appointments, verifying insurance coverage, and handling incoming calls and patient portal inquiries. They must also coordinate with clinical staff to process referrals and maintain accurate patient information.
The Center for Sports Medicine and Orthopaedics is seeking a Phone Center Scheduler for a full-time position in Chattanooga, TN.
Center for Sports Medicine & Orthopaedics is Chattanooga's leading provider of multi-specialty orthopaedic care since 1979. We have 12 convenient locations in the Chattanooga, North Georgia and surrounding area. We offer advanced sports medicine, orthopaedics, surgery, physical and occupational therapy and sports training.
Benefits include 401(k), 401(k) matching, health insurance, dental insurance, vision insurance, disability insurance, flexible spending account, life insurance and paid time off.
Responsible for answering phones, scheduling appointments, verifying insurance, calling patients to schedule due to faxed referrals from providers, rescheduling appointments as needed, answering patient portal cases, and working on emails sent over by nurses' staff.
Must be able to work efficiently in a fast-paced environment and adapt to frequent scheduling updates and provider preferences. Maintain working knowledge of all phone center duties and provide cross-coverage for team members as needed.
Education requirements: High School graduate or GED equivalent required.
Previous experience with information management in a medical office or similar setting preferred. Completion of a program of study in medical terminology and legal aspects of medical information management is preferred.
No nights/weekends/holidays. Day shift M-F.
Must be located within the following states: TN, GA or AL.
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