Pharmacy Technician, Prior Authorizations (Work From Home)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Tech I Prior Auth takes in-bound calls from providers, pharmacies, members, etc. providing professional and courteous phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of reviews. transfers all clinical question, escalations and judgement calls to the pharmacist team.

The Tech I will also assist with other duties as needed to include but not limited to: outbound calls, reviewing and processing Prior Auths received via fax and ePA, monitoring and responding to inquiries via department mailboxes and other duties as assigned by the leadership team.

Additional responsibilities to include but not limited to the following:

• Enters prior authorization requests submitted by healthcare providers, ensuring all required documentation is complete and accurate.
• Verifies insurance coverage to determine if prior authorization is required for specific medical procedures, treatments, or medications.
• Inspects medical records and clinical documentation to assess the medical necessity and appropriateness of the requested services or treatments.
• Assists in the preparation and submission of appeals for denied or rejected prior authorization requests, including gathering necessary supporting documentation.
• Documents relevant information into electronic systems, including patient details, medical codes, and prior authorization status.
• Communicates with team members and supervisors to identify process inefficiencies and propose solutions to streamline prior authorization operations.
• Communicates with healthcare providers to obtain additional information, clarify documentation, and communicate prior authorization decisions or requirements.
• Maintains awareness of updated industry regulations, medical coding guidelines, and changes in prior authorization requirements by participating in training sessions and knowledge-sharing activities.
• Ensures adherence to regulatory guidelines, company policies, and industry standards during the prior authorization process.

Required Qualifications

• 6 plus months of Customer Service/Pharmacy Technician Experience
• Able to apply basic computer skills. Knowledge of Microsoft Office Suite: Excel and Word required; Access, Outlook, PowerPoint, Visio Preferable. Keyboard skills essential.
• Regular and predictable attendance
• Colleague will be required to work mandatory overtime/extended work week when needed
• Colleague will be required to travel when needed
• Effectively manage work volume by handling inbound calls/fax request utilizing appropriate courteous and professional behavior based upon established standards.
• Comply with departmental, company, state, and federal requirements when processing all information to ensure accuracy of information being provided to internal and external customers.

Preferred Qualifications

• Must be able to multitask and utilize multiple system applications simultaneously.
• Basic pharmaceutical knowledge per tainting to terminology, calculations, and protocols.
• Must be able to absorb presented information, display motivation, seek development and problem solve.
• Ability to adapt and change with workflow and shifting priorities.
• Must possess excellent written, verbal, grammar, and listening communication skills.
• Must be able to deal with a diverse customer base (internal and external) in a friendly and confident manner.
• Ability to maintain confidentiality of PHI (Protected healthcare Information)

Education

High School Diploma or equivalent GED
 

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.