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AI Summary
The Pharmacy Technician manages pharmacy referrals and assists members with medication access, education, and adherence to support kidney health. They collaborate with interdisciplinary care teams to resolve safety concerns and maintain accurate documentation in the HealthMap system.
Position Summary:
The Pharmacy Technician will be responsible for addressing pharmacy referrals and assisting members with medication access, education, and adherence to support kidney health management. The Pharmacy Technician will work collaboratively with clinical and care management teams to identify medication opportunities and resolve medication safety concerns associated with transitions of care and chronic disease management. Daily activities will include accurate data collection and data entry in HealthMap’s documentation system, communicating with HealthMap’s interdisciplinary care team, and maintaining individual metrics. The Pharmacy Technician will also create and maintain medication access resources and participate in pharmacy-driven educational initiatives designed to improve member outcomes and support member engagement efforts.
Responsibilities:
- Assist with pharmacy referrals related to medication access, affordability, education, adherence, optimization, and safety with pharmacist oversight
- Receive and respond to member’s medication-related questions in a timely manner
- Support medication reviews by gathering, reviewing, and documenting medication information for clinical evaluation
- Collaborate with nurses, pharmacists, care coordinators, providers, and other interdisciplinary care team members to support member care plans and transitions of care
- Perform accurate data entry and maintain timely, complete, and compliant documentation within designated systems
- Develop, maintain, and update medication access and pharmacy resource materials for internal teams and members
- Monitor assigned tasks and referrals to ensure timely follow-up and resolution
- Adhere to policies, procedures and state and federal regulations to ensure compliance and confidentiality of Protected Health Information (PHI). Participation in Compliance and other important training is a condition of employment
- Participate in quality improvement activities and process enhancement initiatives as assigned
- Perform other duties as assigned
Requirements:
- High school diploma or equivalent
- Pharmacy technician registration/license required, pharmacy technician certification preferred
- Minimum of 1 year of pharmacy technician experience, preferably in managed care, community/retail pharmacy, specialty pharmacy, or healthcare coordination settings
- Bilingual preferred, but not required
- Familiar with medical insurance terminology and processes
- Understand general pharmacy terminology, medication names, dosage forms, and SIG codes
- Access to reliable high-speed internet
Skills:
- Proficiency in Microsoft Office: Outlook, Word, Excel, Teams
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to manage multiple tasks, solve problems, work independently, and escalate issues appropriately
- Ability to work collaboratively within interdisciplinary healthcare teams
- Customer service-oriented approach with empathy and professionalism when interacting with members and providers
- Comfortable communicating with members regarding medication lists
Travel:
Limited Travel, scheduled per needs of the business
Working Conditions:
All roles require:
• Sitting
- Ability to sit for extended periods stationary or while driving
• Dexterity/Effort
- Repetitive motion for typing and/or texting
- Good manual dexterity for handling packages, paperwork, operation of motor vehicles and/or electronic devices
• Sense Acuity
- Ability to see/read computer monitors or other electronic devices
Additionally, on-site or at location positions (ex. Mailroom, IT or Admin) may require:
• Lift/Carry/Push/Pull
- Occasional movement of equipment, or materials up to 50/75 Pounds
• Bend/Twist
- Occasional bending, twisting, and stooping
- Occasional need to kneel or crouch
Additionally Traveling positions (ex. Field Care Navigators or Quality Practice Advisors) may require:
• Sense Acuity
- Ability to see/read road signs, maps, and electronic devices
- Good visual acuity for driving, including peripheral vision and depth perception
• Environmental
- Possible exposure to travel, traffic and/or other outdoor hazards
- Possible exposure to various weather conditions, including extreme heat, cold, rain, and snow
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