Pharmacy Service Excellence Issue Management Specialist

Job Summary:

Pharmacy Service Excellence Issue Management Specialist is responsible to oversee the daily flow of

Pharmacy related issues and/or intakes.

Essential Functions:

• Works closely with the Pharmacy Business Liaison and Quality Specialist to maintain status updates of the weekly Operations and Prioritization logs
• Works with the Issues Management tracking system
• Informs Pharmacy Leadership of pressing issues and escalates accordingly
• Ability to train staff on the use of issues tracking software and supply updates to training documentation as necessary.
• Coordinate departmental deliverable calendars to help ensure that the team is aware of impeding Regulatory, Accreditation, and/or Project deadlines
• Helps with facilitating of data and requirements gathering for projects, Accreditation and Regulatory Audits as needed
• Create, track, and facilitate the submission of Marketing Communication Request Forms (CRFs) and other pharmacy-related communications
• Perform any other job duties as requested

Education and Experience:

• High School Diploma or equivalent years relevant work experience is required
• Three (3) years retail, hospital or other pharmacy experience is required
• One (1) year managed care, PBM or other relevant experience is required

Competencies, Knowledge and Skills:

• Computer proficient with knowledge in a “Windows” environment
• Beginners level Microsoft Word, PowerPoint, Outlook, and Excel
• Professional level e-mail and communication skills
• Familiarity with medical terminology and medication names
• Excellent listening and thinking skills
• Good decision making, problem solving and trouble shooting skills with strong attention to detail
• Ability to work in a fast-paced environment
• Ability to work independently and within a team environment
• Familiarity of the healthcare field
• Good time management skills
• Customer service orientated

Licensure and Certification:

• Pharmacy Technician Certification (CPhT) is preferred

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time
• Position requires the ability to work a standard business day shift, with some flexibility as needed

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Fostering a Collaborative Workplace Culture

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.