Pharmacy Operations Director - RLS

Job Summary

The Director of Operations is accountable for end-to-end performance across a region of RLS pharmacies, including safety and compliance, service reliability, and financial results. This role sets the operating rhythm for the region, owns key P&L levers, and builds leadership capability at scale through disciplined execution and coaching.

The Director ensures consistent standards across multiple sites, drives cross functional alignment, and serves as the senior escalation point for operational, customer, and people related matters. Success in this role is measured by sustained operational performance, financial discipline, regulatory readiness, and the strength of the manager bench.

Key Accountabilities

Operational Leadership

• Own regional operational performance across multiple pharmacy sites, including safety, quality, service, and cost outcomes
• Lead compliance and quality performance, ensuring audit readiness, trend management, and timely corrective actions (CAPAs)
• Establish and run the operating cadence, including daily, weekly, monthly, and quarterly KPI reviews, staffing alignment, and escalation management

Financial & Performance Management

• Accountable for regional P&L levers, including labor, overtime, waste, generator utilization, courier/logistics costs, and rework
• Monitor KPIs and implement strategies to optimize cost

Strategic Growth & Business Development

• Serve as the senior leader for customer relationships and escalations, managing retention risk and service recovery
• Collaborate with commercial teams to support customer acquisition and retention

Team Leadership

• Develop and coach Regional Managers and Pharmacy Managers, building leadership capability and bench strength
• Drive workforce planning & talent development initiatives

Cross-Functional Collaboration

• Partner cross-functionally with Quality, Finance, Sales/Commercial, Supply Chain, and People & Culture
• Translate enterprise strategy into clear regional priorities with consistent execution

Education and Experience:

• Bachelor’s degree required; advanced degree preferred
• 8+ years of progressive leadership experience in operations, healthcare, pharmaceutical, or regulated manufacturing environments
• Demonstrated experience leading multi‑site operations with financial accountability
• Experience in GxP or highly regulated environments with audit responsibility
• Proven success building and developing management teams across dispersed locations

Key Capabilities:

• Inclusive mindset: Demonstrate an understanding and appreciation for diversity, and actively work to create an inclusive environment where everyone feels valued and respected
• Creativity and innovation: Possess a willingness to think outside the box and come up with unique and creative solutions to challenges
• Commitment to excellence: Take pride in your work and consistently strive for excellence in everything you do
• Results-oriented: Driven to achieve goals and objectives, with a strong focus on delivering measurable results
• Ethical behavior: Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues and stakeholders
• Adaptability: Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges
• Strong communication skills: Able to communicate effectively with colleagues and stakeholders at all levels, using clear and concise language
• Collaboration: Work effectively as part of a team, actively sharing knowledge and expertise to achieve common goals
• Resilience: Demonstrate the ability to bounce back from setbacks and persevere in the face of challenges
• Continuous learning: Show a commitment to ongoing learning and professional development, continually seeking out opportunities to expand your knowledge and skills