Pharmacy Communication Technician

Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. SelectRX, a subsidiary of SelectQuote, is prioritizing important population health initiatives focused on actively managed, high-touch patient experience by improving patient engagement and health literacy, simplifying the healthcare journey and facilitating better healthcare options through value-based partnerships.

SelectRX is a high touch, technology-driven specialized medication management pharmacy. We engage virtually with patients to ensure accurate prescription records are maintained in order to achieve improved prescription drug adherence. SelectRX does this by providing a personalized clinical approach driven by a robust technology platform to track adherence with a world-class pharmaceutical packing and distribution facility.

The Pharmacy Communication Technician (PCT) assists the Pharmacist by adding and updating patient information to the pharmacy’s files. The PCT must be detailed oriented to keep prescription and patient information on the appropriate platforms.

Supervisory Responsibilities:

• This position has no direct supervisory responsibilities.

Essential Duties and Responsibilities:

• Receives inbound calls from providers and patients
• Answers questions in a professional and accurate manner
• Forwards calls and work to the appropriate departments
• Inputs information about patient prescriptions into record-keeping programs
• Ensures all records are accurate and collaborates with pharmacist to ensure all information is correct
• Spot checks for errors and discrepancies in data and follow procedure to investigate and correct information
• Performs duties and responsibilities according to the philosophy and standards of SelectRx including conveying courtesy respect enthusiasm and positive attitudes in work situations with clients peers and visitors
• Maintains client and associate confidentiality
• Responsible for understanding all applicable policies and procedures of the department necessary to perform essential job functions as well as the associate handbook
• Performs other duties as assigned

Skills/Abilities:

• Detail oriented and proven accuracy  
• Efficient and accurate typing skills
• Aptitude to develop partnerships with teams within the department and across the company
• Ability to use multiple software programs to review patient profiles and process medication orders
• Enters and retrieves data from the various operating systems employed for prescription processing drug ordering and packaging
• High degree of interpersonal and organizational skills
• Proficiency in reading writing and speaking English is required

Certificates/Licenses/Registration:

• Pharmacy Technician Certification required (PTCB or NHA)
• Indiana and Pennsylvania State Pharmacy Technician license required, or willing to obtain

Physical Requirements:

Work is performed indoors with potential for exposure to safetyand health hazards related to a home office environment. Could periodically travel to other office and operational sites.  Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:

Service: We create positive customer experiences. 

Entrepreneurship: We create innovate & take risks. 

Leadership: We build & invest in high-performing teams. 

Empowerment: We embrace a changing environment. 

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.

At this time SelectQuote does not hire applicants who solely possess temporary work visas requiring employer sponsorship of any kind including but not limited to OPT, H-1B, L-1, O-1, TN, F-1, J-1, E-3, etc.
SelectQuote Insurance Services does not discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

The Compensation for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

We are proud to offer the following benefits:

• Competitive Medical, Dental, and Vision Insurance

• HSA/FSA

• Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability

• Voluntary Life Insurance for Self, Spouse and Dependent

• Company-paid Basic Life Insurance and Long Term Disability

• Retirement plan and Employer match contribution with Profit Share

• Tuition Reimbursement program

• Company perks and Discount program

• Engaging Wellness and Financial Education Resources

• Employee Assistance Program

• Incentive Plans 

Base Hourly Minimum

$17.00

Base Hourly Maximum

$20.00