Personal Injury Case Manager (Pre-Litigation) | LATAM

About Us

HireHawk connects skilled professionals with U.S. and Canadian companies because meaningful work should not depend on where you live. We build remote teams across Latin America, the Philippines, South Africa, Europe, and beyond, with clear expectations and dedicated team coordination and support.

About the Role

We're looking for a seasoned case manager to keep an assigned portfolio of California personal injury claims moving through pre-litigation. You'll help clients stay informed and follow through with treatment while keeping insurance follow-ups, documentation, and deadlines on track. This role offers day-to-day ownership, but requires someone who already understands U.S. PI fundamentals and can resolve routine issues with minimal training or supervision, escalating appropriately to attorneys. The schedule is Monday-Friday, 9:00 a.m.-5:00 p.m. PST.

Responsibilities

• Keep your assigned pre-litigation caseload progressing toward resolution by prioritizing next steps, monitoring deadlines, and closing outstanding follow-ups.
• Keep English- and Spanish-speaking clients informed about treatment progress and case status through clear, empathetic communication and persistent follow-through.
• Coordinate with medical providers to help clients attend appointments and complete recommended care, including MRIs, injections, and follow-up treatment.
• Review medical records and track treatment progress to identify treatment gaps, missing documentation, and issues that could delay case preparation.
• Obtain claim updates from insurance carriers, ensure policy searches are completed, and document coverage information, policy limits, and uninsured/underinsured motorist coverage.
• Recognize when treatment authorization is needed and coordinate it within attorney-approved protocols, escalating legal or medical decisions to supervising attorneys.
• Resolve routine case issues independently and flag liability concerns, delays, or potential settlement obstacles that require attorney review.
• Maintain accurate, current case files in Maris Case, the firm's cloud-based case management platform, so case status, documentation, and next steps are easy to track.
• Collaborate with attorneys, case manager assistants, medical records personnel, and demand preparation staff to keep lien tracking, demand workflows, and pre-litigation settlement coordination on track.

Requirements

Must-Have:

• Prior hands-on experience independently managing U.S. personal injury cases through pre-litigation, with reliable follow-through and minimal need for supervision or foundational training.
• Strong practical knowledge of California personal injury claims, including Proposition 213, liability, and settlement procedures, without needing explanations of basic concepts.
• Fluent Spanish and proficient English for direct client communication.
• Experience coordinating medical treatment, including MRIs and injections, reviewing medical records, tracking treatment progress, and identifying gaps in care.
• Experience communicating with insurance carriers and handling policy searches, with a strong understanding of bodily injury claims, coverage limitations, policy limits, and uninsured/underinsured motorist coverage.
• Familiarity with lien tracking, demand preparation workflows, and pre-litigation settlement coordination, plus sound judgment about when to escalate legal or medical decisions to supervising attorneys.
• Strong organization, documentation, and deadline management skills, including prioritizing competing case needs; experience with cloud-based legal case management software and the ability to learn Maris Case.

Nice to Have:

• Previous hands-on experience with Maris Case
• Experience preparing attorney-ready case summaries or demand-support packages.
• Experience improving case-tracking systems, documentation templates, or client follow-up workflows.