Performance Manager

Performance Manager

Location:  Remote
Job:  Performance Manager
Schedule: Full-time
Shift: Day Job

JOB DESCRIPTION

Description

AcisTek is seeking qualified professionals to support the Grants.gov Information Technology Services program for the U.S. Department of Health and Human Services, Office of Grants, Division of Information and Solutions. Grants.gov is a highly visible, public-facing federal shared service that provides a centralized platform for applicants to find and apply for federal discretionary grant opportunities and for federal agencies to post, manage, and process grant application packages.

The selected candidate will support the operation, maintenance, enhancement, modernization, security, performance, and user experience of the Grants.gov system. This work supports a mission-critical federal platform used by applicants, grantors, federal agencies, and partner systems across the grants lifecycle. Candidates should be comfortable working in a structured federal IT environment with strong emphasis on service continuity, stakeholder responsiveness, documentation, quality, security, accessibility, and disciplined delivery.

Ideal candidates will bring experience supporting federal IT programs, public-facing web applications, grants management systems, cloud-hosted environments, Agile/SDLC delivery, system operations, application support, testing, cybersecurity, communications, or related technical and program functions. Prior experience with Grants.gov, federal grants systems, HHS, government shared services, or high-volume public-sector platforms is strongly preferred. Preferred Grants.gov / Federal Grants Experience

Preferred experience includes one or more of the following:

• Grants.gov, GrantSolutions, or other federal grants management platforms.
• Federal discretionary grants lifecycle, including funding opportunity posting, application package creation, applicant submission, agency download, forms, validations, and acknowledgements.
• Public-facing government websites or shared service platforms with large user communities.
• System-to-system interfaces supporting applicant systems, grantor systems, partner systems, or external federal integrations.
• Federal forms development, Adobe/XDP/PDF forms, XML schemas, web forms, form validation, and Section 508 accessibility.
• HHS, OMB, GAO, OIG, congressional data calls, federal stakeholder reporting, or executive-level federal communications.
• Federal cloud, ATO, POA&M remediation, vulnerability management, disaster recovery, and operational continuity.

 Responsibilities include but are not limited to:

• Develop and implement performance management systems to measure, monitor, and report employee performance effectively.
• Establish SMART performance standards (specific, measurable, achievable, relevant, time-bound) aligned with the organization’s vision, mission, and strategy.
• Conduct regular performance assessments and provide constructive feedback to employees, managers and customers.
• Facilitate goal-setting sessions to ensure individual and team objectives align with organizational and customer’s goals.
• Design and deliver training programs for managers on performance reviews and feedback techniques.
• Analyze performance data to identify trends, forecast issues, and recommend solutions.

Education and Experience:

• SLA/SLO frameworks, capacity modeling, APM/observability, trend analysis, and scaling strategies (auto‑scale)
• Degree in information technology, computer science, or related preferred.
• 5 years or more of related experience required.

Physical Requirements: 

• 
  Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.