Payroll Service Manager

Join us on a journey of endless possibilities

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

Learn more at www.stradaglobal.com

Key responsibilities: 

• Support the associates and specialists on their team to be able to independently process payroll 

• Ensure that the Payroll calendar is followed and understand standard and client specific payroll reports 

• Effectively manage and monitor ticket queues using the appropriate tools to ensure tickets are handled per the defined timelines 

• Effectively manage and monitor all client SLAs using the appropriate tools 

• Manage and Identify deviations from the contractually defined standard scope 

• Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate 

Experience: 

• English is a must 

• Good understanding of MS Office tools such as Excel, Word, and PowerPoint 

• 2-3 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment 

• HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred Payroll certifications 

• Experience managing small-medium scale projects 

• Flexibility to support a global and fast paced environment 

• Excellent written and verbal skills 

• Self-motivated and a willingness to learn 

• Academic Degree Education and Training 

• High School diploma or equivalent 

What we offer: 

• interesting, creative work in a dynamic team of professionals 

• possibility to work from home 

• possibility for development within a multinational organization 

• attractive benefits package 

• excellent work atmosphere 

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter. 

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

People, Payroll and Technology Solutions | Strada Global

Discover Strada’s global people, payroll, and technology solutions - serving 180+ countries. Simplify complexity, ensure compliance, and fuel organizational growth with our end-to-end services.