Payroll Lead (Dutch Payroll)

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Payroll Lead (Dutch Payroll)

Responsible for supporting country-specific operations by leveraging functional and technical expertise, as well as local market knowledge, to ensure operational teams are fully equipped to meet client deadlines and deliver high-quality service.

Delivery Key responsibilities:

As the Payroll Lead, you will be required to be a subject matter expert (SME) in all areas of payroll processing. You will be required to analyze and respond to complex issues that require comprehensive knowledge of payroll activities. As the SME, you will be expected to upskill and develop colleagues through training delivery and coaching to enable them to fulfill their role. In this role you will be responsible for supporting the Sales process including sharing current payroll practices, legislation requirements and other key information to support the Sales life cycle. The Payroll Lead is expected to partner with the technical team and maintain the country solution.

Key Responsibilities

• Support and process payroll from end to end according to the defined standards and client requirements including all associated payroll tasks and transactions

• Ensure that the Payroll calendar is followed, and any deviation is dealt with via the appropriate change control process​

• Proactively identify upsell opportunities and support the Change Request process when deviations from the contractually defined standard scope of service are identified.  This may include but is not limited to, estimating and implementing changes

• Understand standard, and client specific payroll reports including statutory year end reporting needs as required by the customer contract and scope of service

• Maintain current knowledge of legislation requirements; system updates, changes and overall payroll procedures while managing the payroll legislation road map

• Provide support and guidance for all implementations and go lives, whilst ensuring automation and standards are utilized

• Lead projects designed to improve customer satisfaction and business performance

• Answer payroll related questions and requests from the team and from clients; supporting the Operations Manager with client engagement activities

• Support of the sales life cycle including payroll practices and legislation requirements

• Ensure compliant use of all systems

• Support technical issue coordination and resolution

• Maintain the client solution and provision functional support as needed

• Recommend or participate in innovation activities to drive continuous improvement

• Support project implementations and go-lives

• Upskill and develop colleagues through training delivery and coaching to enable them to fulfil their role

• Contribute to team meetings and raise any issues immediately to your Operations Manager

• Ensure you are up to date with all Strada announcements and communications

Key Criteria to monitor performance

• Adherence to all Security and Compliance procedures

• 100% Attainment of customer SLA agreements

• Adherence to quality standards

• Adoption and support of innovation initiatives

• Reduction of client escalations through knowledge transfer to both clients and colleagues

• Demonstrate professionalism and act responsibly

• Ability to effectively communicate with all levels within the business

Required Experience:

• 5-8 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment

• Expert knowledge on Dutch payroll processes, practices and associated legislation

• Advanced English skills, Dutch skills would be an asset

• HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred

• Payroll certifications, PDL, VPS

• Strong knowledge of the various inputs and outputs such as third-party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll

• Ability to identify and mitigate risks

• Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint

• Flexibility to support a global and fast paced environment

• Attention to detail

• Excellent written and verbal skills

• Self-motivated and a willingness to learn

• Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

What We Offer

• Remote work

• Possibility for development within a multinational organization

• Attractive benefits package

• StradaME Day (Additional day off)

At Strada, our values guide everything we do:

· Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.

· Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.

· Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.

· Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.

· Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.